Company Name: Walgreens
Post Name: Call Center Representative
Qualification: Graduation
Salary: $20/Hour
Location: Topeka, USA
Job summary:
According with kingdom and federal policies, plays records access and patient registration. Responsible for decision of 0.33 celebration rejects and responding to excessive volume patron inquiries, operating below direct supervision. Follows general operating methods and plays responsibilities according with organisation guidelines and tactics. Accountable for the usage of pharmacy systems to achieve affected person and drug information. Duties may vary based on assigned branch.
Task obligations:
- The use of Walgreens prescription data entry procedures and pointers, techniques new affected person registration through coming into statistics into appropriate gadget. Handles affected person prescription requests within HIPAA recommendations and enters top off orders for processing. Troubleshoots to acquire lacking prescription information, and interprets medical abbreviations (SIG codes). Resolves all facts access related exceptions.
- Handles correspondence to sufferers (inbound calls, chats, emails) and makes outbound calls to prescribers and patients as needed.
- Resolves 0.33 birthday celebration Rejects through reviewing, collecting facts, making corrections and resubmitting for processing consistent with man or woman plan necessities. Makes cellphone calls to insurers and others to reap statistics, benefit override approval or in any other case remedy the third birthday party Rejects.
- Presents help to Pharmacists, both those within the facility and those at other places. Identifies and communicates problems to senior stage personnel as appropriate.
- Should attain active technician license or certification inside the first ninety days, and preserve an energetic technician license or certification.
Simple qualifications
- 18 years of age or older
- High school degree or GED.
- Simple degree pc skills (as an example: start up and shut down computer, use mouse to point and click, start and close applications, transfer between applications, keep files, print documents and/or get admission to statistics online).
- Basic search engines capabilities to include commencing a browser, typing in URLs in the best area, the usage of a seek engine, bookmarking a domain, navigating using returned/ahead/forestall buttons, and filling out paperwork on line.
- Intermediate stage keyboarding capabilities (at least 25 WPM, contact typing, formatting documents).
- Communicate successfully in writing and verbally.
Favored qualifications
- As a minimum of 1 12 months of pharmacy technician revel in a retail or name center surroundings.
- At least 18 months as a pharmacy technician with a certificate/registration through the nation as granted by the national board for Pharmacy or a nationally identified certification business enterprise.
- Revel in supplying customer support to internal and outside customers, which includes meeting pleasant standards for services, and evaluation of patron pleasure.
- Intermediate to superior degree keyboarding capabilities (as a minimum 35 WPM, touch typing, formatting files).
- Fluency in Spanish and English.
Top 10 Tips for Interview
- Keep your mind and body, relax.
- Never try to give a long answer to an interview question. Keep your answer short and effective.
- If you don't know the answer of any question, do not try to mislead the interviewer because he knows everything. Here your answer should be just some simple words "Sorry Sir/Ma'am, I do not know the answer".
- Your dress should be formal. Formal dress always leaves a good impact on the interviewer.
- Take the permission from the interviewer before going inside the interview room by saying "May I come in Sir/Madam?”.
- Do not shake your leg and hand again and again.
- Your clothes should be neat and clean.
- If the interviewer asks the question in English/Hindi, you should give the answer in the same language. If you are not comfortable in that language, you should ask your interviewer "I am not comfortable in English/Hindi. Sir, Can I give the answer in 'your comfortable language'". Do not try to give the answer in which language you are not comfortable because in this situation. You would not be able to give your 100% in that language.
- How much time you will stay in the interview room, do not be out of focus. Your focus should be on the interviewer. Do not miss any single word out of what he would be asking. Because if you do so, you will need to listen to that question again. And trust me guys. This is very bad impact. So try to understand and listen to the question properly at once.
- Before leaving the room. You should say 'Thank you to your interviewer'
