Job Responsibilities: Call Center Representative
Salary: $20-30/Hour
Company: Walgreens
Location: Chicago, USA
Educational Requirements: Bachelor's Degree
Job Summary:
In accordance with country and federal policies, plays statistics access and patient registration. Chargeable for resolution of 1/3 party rejects and responding to high quantity customer inquiries, working beneath direct supervision. Follows widespread running approaches and plays duties according with employer regulations and tactics. Answerable for the usage of pharmacy structures to achieve affected person and drug records. Obligations may vary primarily based on assigned branch.
Process duties:
- The use of Walgreens prescription information access techniques and recommendations, processes new affected person registration by way of entering records into suitable device. Handles affected person prescription requests within HIPAA recommendations and enters replenish orders for processing. Troubleshoots to attain lacking prescription statistics, and translates medical abbreviations (SIG codes). Resolves all statistics access related exceptions.
- Handles correspondence to sufferers (inbound calls, chats, emails) and makes outbound calls to prescribers and sufferers as wished.
- Resolves 0.33 celebration Rejects through reviewing, collecting data, making corrections and resubmitting for processing consistent with person plan necessities. Makes telephone calls to insurers and others to achieve statistics, advantage override approval or in any other case clear up the 0.33 birthday celebration Rejects.
- Gives assistance to Pharmacists, each those in the facility and people at different locations. Identifies and communicates troubles to senior level team of workers as suitable.
- Need to obtain lively technician license or certification inside the first ninety days, and maintain an energetic technician license or certification.
Fundamental qualifications
- 18 years of age or older
- High college degree or GED.
- Primary degree pc abilties (for example: start up and close down pc, use mouse to factor and click on, begin and near packages, switch among applications, store documents, print documents and/or get admission to records on-line).
- Primary search engines like google abilties to encompass beginning a browser, typing in URLs in the proper area, using a search engine, bookmarking a website, navigating the usage of lower back/ahead/prevent buttons, and filling out bureaucracy on-line.
- Intermediate degree keyboarding talents (at the least 25 WPM, touch typing, formatting files).
- Communicate correctly in writing and verbally.
Favored qualifications
- At least 1 yr of pharmacy technician revel in in a retail or call middle environment.
- At least 18 months as a pharmacy technician with a certificate/registration via country as granted by the state board for Pharmacy or nationally identified certification agency.
- Revel in imparting customer support to internal and outside clients, along with assembly nice requirements for services, and assessment of consumer pleasure.
- Intermediate to advanced degree keyboarding capabilities (at the least 35 WPM, touch typing, formatting files).
- Fluency in Spanish and English.
