Job Responsibilities: Call Center Representative
Salary: $20-30/Hour
Company: Walgreens
Location: Annapolis, USA
Educational Requirements: Bachelor's Degree
Task precis:
According to the kingdom and federal rules, performs statistics entry and patient registration. Answerable for the decision of the 0.33 birthday celebration rejects and responding to high quantity consumer inquiries, working under direct supervision. Follows trendy operating approaches and performs obligations according to enterprise guidelines and procedures. Liable for the usage of pharmacy structures to reap patient and drug information. Obligations might also vary based totally on an assigned branch.
Process obligations:
- Using Walgreens prescription data access techniques and hints, strategies new affected person registration via entering statistics into appropriate system. Handles patient prescription requests within HIPAA pointers and enters top off orders for processing. Troubleshoots to gain missing prescription facts, and translates medical abbreviations (SIG codes). Resolves all statistics access related exceptions.
- Handles correspondence to sufferers (inbound calls, chats, emails) and makes outbound calls to prescribers and patients as wanted.
- Resolves 0.33 party Rejects by way of reviewing, collecting statistics, making corrections and resubmitting for processing in keeping with character plan necessities. Makes telephone calls to insurers and others to acquire records, benefit override approval or in any other case clear up the 1/3 birthday party Rejects.
- Gives assistance to Pharmacists, both the ones in the facility and people at other places. Identifies and communicates problems to senior stage body of workers as appropriate.
- Need to achieve active technician license or certification within the first ninety days, and hold an lively technician license or certification.
An identical possibility organization, inclusive of incapacity/veterans
About Walgreens Boots Alliance
Walgreens Boots Alliance (Nasdaq: WBA) is a global leader in retail pharmacy, impacting thousands and thousands of lives every day thru allotting drugs, and supplying handy, fantastic care. With more than one hundred seventy years of relied on healthcare heritage and innovation in community pharmacy, the business enterprise is assembly clients’ and sufferers’ wishes via its handy retail locations, digital systems and health and splendor merchandise.
Such as equity technique investments, WBA has a presence in more than 25 nations, employs extra than 450,000 human beings and has extra than 21,000 shops.
WBA’s motive is to help human beings internationally lead healthier and happier lives. The company is proud of its contributions to healthful communities, a healthful planet, an inclusive administrative center and a sustainable marketplace. WBA is a participant of the United nations worldwide Compact and adheres to its standards-primarily based technique to accountable commercial enterprise.
WBA is blanketed in FORTUNE’s 2021 list of the sector’s maximum fashionable companies*. This is the 28th consecutive yr that WBA or its predecessor business enterprise, Walgreen Co., has been named to the list.
Extra business enterprise records is available at www.Walgreensbootsalliance.Com.
Simple qualifications
- 18 years of age or older
- Excessive faculty diploma or GED.
- Simple stage computer capabilities (as an example: start up and close down pc, use mouse to factor and click on, begin and close packages, switch between packages, save documents, print documents and/or get entry to information online).
- Primary serps abilties to include starting a browser, typing in URLs in the precise area, the usage of a search engine, bookmarking a domain, navigating using again/ahead/prevent buttons, and filling out paperwork on line.
- Intermediate stage keyboarding abilties (at the least 25 WPM, contact typing, formatting files).
- Talk successfully in writing and verbally.
Preferred Qualifications
- As a minimum 1 year of pharmacy technician experience in a retail or call middle environment.
- At least 18 months as a pharmacy technician with a certificate/registration by using state as granted by way of the country board for Pharmacy or nationally identified certification organisation.
- Experience imparting customer support to inner and outside customers, which include meeting fine requirements for services, and evaluation of patron pride.
- Intermediate to advanced stage keyboarding skills (at the least 35 WPM, touch typing, formatting files).
- Fluency in Spanish and English.
