Job Responsibilities: Call Center Representative
Salary: $20-30/Hour
Company: Walgreens
Location: Florida, USA
Educational Requirements: Bachelor's Degree
Process summary:
According to national and federal regulations, plays statistics entry and affected person registration. Chargeable for decision of third birthday celebration rejects and responding to excessive extent patron inquiries, operating under direct supervision. Follows popular working techniques and performs responsibilities according with corporation regulations and methods. Answerable for using pharmacy structures to achieve patient and drug facts. Duties can also range primarily based on assigned department.
Task obligations:
- The use of Walgreens prescription data entry procedures and guidelines, techniques new affected person registration via coming into records into appropriate device. Handles patient prescription requests within HIPAA guidelines and enters fill up orders for processing. Troubleshoots to obtain lacking prescription statistics, and interprets clinical abbreviations (SIG codes). Resolves all information entry related exceptions.
- Handles correspondence to sufferers (inbound calls, chats, emails) and makes outbound calls to prescribers and patients as wanted.
- Resolves 1/3 birthday celebration Rejects via reviewing, amassing information, making corrections and resubmitting for processing in keeping with person plan necessities. Makes smartphone calls to insurers and others to obtain records, gain override approval or otherwise remedy the third birthday party Rejects.
- Affords assistance to Pharmacists, each the ones within the facility and people at other locations. Identifies and communicates issues to senior degree staff as appropriate.
- Ought to acquire lively technician license or certification inside the first ninety days, and maintain an active technician license or certification.
An equal opportunity enterprise, along with incapacity/veterans
Approximately Walgreens Boots Alliance
Walgreens Boots Alliance (Nasdaq: WBA) is a worldwide leader in retail pharmacy, impacting thousands and thousands of lives every day through doling out drug treatments, and offering available, high-quality care. With greater than a hundred and seventy years of relied on healthcare historical past and innovation in network pharmacy, the corporation is assembly customers’ and sufferers’ wishes via its convenient retail locations, digital structures and health and splendor products.
Inclusive of fairness approach investments, WBA has a presence in more than 25 countries, employs greater than 450,000 people and has more than 21,000 shops.
WBA’s motive is to help human beings internationally lead healthier and happier lives. The company is proud of its contributions to healthful communities, a wholesome planet, an inclusive place of job and a sustainable marketplace. WBA is a participant of the United nations global Compact and adheres to its concepts-based totally technique to responsible commercial enterprise.
WBA is covered in FORTUNE’s 2021 list of the world’s most renowned corporations*. This is the twenty eighth consecutive 12 months that WBA or its predecessor organisation, Walgreen Co., has been named to the listing.
More company facts is available at www.Walgreensbootsalliance.Com.
Fundamental qualifications
- 18 years of age or older
- Excessive college diploma or GED.
- Basic stage laptop capabilities (as an example: begin up and shut down laptop, use mouse to factor and click, begin and close packages, transfer among packages, shop documents, print files and/or access statistics on line).
- Fundamental engines like google skills to include opening a browser, typing in URLs in the suitable area, the usage of a seek engine, bookmarking a site, navigating the usage of again/ahead/forestall buttons, and filling out bureaucracy online.
- Intermediate degree keyboarding talents (at least 25 WPM, contact typing, formatting files).
- Communicate successfully in writing and verbally.
Favored qualifications
- At the least 1 yr of pharmacy technician revel in in a retail or name middle environment.
- At the least 18 months as a pharmacy technician with a certificate/registration by nation as granted by the kingdom board for Pharmacy or nationally identified certification enterprise.
- Experience offering customer service to internal and external clients, together with meeting pleasant requirements for services, and evaluation of purchaser pleasure.
- Intermediate to advanced level keyboarding abilities (at the least 35 WPM, contact typing, formatting files).
- Fluency in Spanish and English.
