Job Responsibilities: Call Center Representative
Salary: $20-30/Hour
Company: Walgreens
Location: Iowa, USA
Educational Requirements: Bachelor's Degree
Process precis:
In accordance with nation and federal policies, plays information access and affected person registration. Accountable for decision of 0.33 birthday celebration rejects and responding to excessive quantity customer inquiries, working underneath direct supervision. Follows preferred working strategies and performs responsibilities in accordance with organisation guidelines and processes. Accountable for the usage of pharmacy systems to achieve affected person and drug records. Obligations may additionally vary based on assigned branch.
Activity responsibilities:
- Using Walgreens prescription information entry methods and guidelines, strategies new patient registration by using entering records into suitable device. Handles affected person prescription requests within HIPAA recommendations and enters top off orders for processing. Troubleshoots to obtain lacking prescription information, and interprets scientific abbreviations (SIG codes). Resolves all information entry related exceptions.
- Handles correspondence to sufferers (inbound calls, chats, emails) and makes outbound calls to prescribers and sufferers as wanted.
- Resolves 1/3 party Rejects by reviewing, collecting statistics, making corrections and resubmitting for processing in line with person plan necessities. Makes phone calls to insurers and others to gain facts, advantage override approval or in any other case solve the 0.33 birthday party Rejects.
- Gives assistance to Pharmacists, each the ones in the facility and those at other locations. Identifies and communicates issues to senior degree body of workers as appropriate.
- Ought to obtain lively technician license or certification in the first 90 days, and hold an active technician license or certification.
Fundamental qualifications
- 18 years of age or older
- Excessive college diploma or ged.
- Simple degree computer skills (as an instance: start up and shut down laptop, use mouse to factor and click, start and near packages, transfer among programs, store documents, print files and/or get entry to statistics on line).
- Simple serps abilities to include opening a browser, typing in urls in the proper place, the use of a seek engine, bookmarking a website, navigating using back/ahead/prevent buttons, and filling out paperwork on line.
- Intermediate level keyboarding competencies (at least 25 wpm, contact typing, formatting files).
- Speak efficaciously in writing and verbally.
Favored qualifications
- As a minimum 1 12 months of pharmacy technician revel in in a retail or name center environment.
- At least 18 months as a pharmacy technician with a certificates/registration with the aid of kingdom as granted with the aid of the state board for pharmacy or nationally identified certification organization.
- Revel in presenting customer service to internal and external clients, which includes assembly high-quality requirements for offerings, and assessment of client pride.
- Intermediate to superior stage keyboarding skills (at least 35 wpm, touch typing, formatting files).
- Fluency in spanish and english.
