Job Responsibilities: Call Center Specialist
Salary: $20-30/Hour
Company: Walgreens
Location: Honolulu, USA
Educational Requirements: Bachelor's Degree
Accountable for an excessive extent of inbound and outbound calls with clients, health practitioner places of work, patients or third party companies about the company’s services or products following standard SOPs and strategies, running below direct supervision. Guarantees all contacts acquire green and courteous service. Duties may vary based on assigned department.
Task obligations
- Resolves ordinary, trendy questions and issues submitted via clients, health practitioner offices, sufferers and third celebration vendors through unique resources with confined range following hooked up guidelines and general SOPs and methods. Utilizes all available data to select the first-rate solution and clear up purchaser issues. Directs complex questions and issues to extra senior staff stage.
- Uses a pc application to log and track inquiries, as well as, to check the popularity of gadgets that require follow-up or involvement of other events. Files contact interactions, information info, lawsuits, remarks and actions taken.
- Coordinates with other useful areas as essential. Refers unresolved escalated problems as unique via the departments for further research.
- Contacts clients, doctor's office, patient or third birthday party vendor to reply to inquiries or to inform them of research effects and deliberate modifications.
- Handles inquiries for one or more traces of business.
An employee on this function can anticipate an hourly rate of $15.00 plus bonus pursuant to the terms of any bonus plan, if relevant, will depend upon revel in, seniority, geographic locations, and different elements accredited by means of law. To review blessings, please click right here jobs.Walgreens.Com/blessings.
Simple qualifications
- Excessive college diploma or GED.
- Intermediate stage keyboarding capabilities (as a minimum 25 WPM, contact typing, formatting documents).
- Primary degree pc talents (as an instance: start up and shut down laptop, use mouse to factor and click, start and close packages, switch among applications, save documents, print documents and/or get entry to information on-line).
- Fundamental search engines like google talents to include establishing a browser, typing in URLs in the right region, the usage of a seek engine, bookmarking a website, navigating the usage of returned/ahead/prevent buttons, and filling out forms on line.
- Speak effectively in writing and verbally.
- The subsequent locations aren't eligible for this possibility: Alabama, Washington, California, Oregon Massachusetts, DC, Alaska, Oregon, Hawaii, new york, Puerto Rico and Chicago, IL.
- That is a make-money working-from-home role. To be eligible for this role you will be required to have an lively domestic cellphone line (cellular and VOIP no longer supported) and high-velocity internet connection (DSL and satellite not supported) on the time of your software. These utilities will now not be reimbursed by way of Walgreens
Favored qualifications
- At least 1 year of customer support revel in centralized services or name center environment.
- Enjoy in Retail or healthcare.
- Revel in providing customer support to internal and external clients, inclusive of meeting exceptional requirements for services, and evaluation of patron satisfaction.
- Intermediate degree keyboarding talents (as a minimum 35 WPM, contact typing, formatting files).
- Fluency in Spanish and English.
The following statistics is relevant to Colorado best, according with the Colorado Pay equity Act. In Colorado, an employee in this position can count on a revenue/hourly rate between $13.00 and $17.00 plus bonus pursuant to the phrases of any bonus plan, if applicable will depend upon revel in, seniority, geographic places, and other factors authorized by means of regulation. To check benefits, please click on right here jobs.Walgreens.Com/benefits. Walgreens will offer candidates in different states with facts associated with the positions, to the quantity required through state or local law, through calling 1-866-967-5492.
Fitness and insurance coverage:
- FSA & HSA
- Telehealth
- Dental coverage
- Imaginative and prescient insurance
- Existence and private coincidence insurance
- Incapacity insurance
Helping your properly-being:
- Well-being assets
- Unfastened Prescription financial savings membership
- Weight management discounts
- Loose flu pictures
- Paid day off benefits (PTO)
- Paid Parental go away (PPL) program
Monetary well-being:
- Walgreens Retirement savings Plan
- Worker inventory purchase Plan
Packages that can save you cash:
- Childcare discounts
- Employee discount application
- PerkSpot: discount purchase software offers savings on items and offerings from hundreds of countrywide and neighborhood shops and carrier providers.
