About the position
As a Cruise Director at Disney Cruise Line, you will lead the daily onboard operations and execution of entertainment products and services. This role involves overseeing all entertainment content, ensuring a consistent delivery of experiences, and enhancing guest and crew satisfaction. You will collaborate with various departments, manage financial operations, and develop a world-class entertainment operations team while upholding Disney's values and safety standards.
Responsibilities
Collaborate with internal and external partners to define a clear vision for onboard Entertainment.- ,
Translate and integrate the vision into strategic operating plans focused on innovation and continuous process improvements.- ,
Drive enhanced Guest and Crew experiences considering the competitive environment.- ,
Direct all Guest events and onboard entertainment.- ,
Ensure daily schedule of events onboard and ashore proceeds as scheduled, making necessary adjustments.- ,
Evaluate show quality and brand integrity, providing recommendations for future planning.- ,
Serve as the executive communicator for Safety and guest information with ship-wide announcements.- ,
Oversee execution and daily delivery of Guest service, focusing on Guest Satisfaction Measurement.- ,
Develop a world-class onboard Entertainment Operations team.- ,
Maintain an integrated focus on leadership development and succession planning.- ,
Lead effective and decision-oriented department meetings.- ,
Liaise with all departments effectively and professionally.- ,
Support and champion safety initiatives across all entertainment lines of business.- ,
Oversee and manage financial profit and operating expenses, including revenue generation and cost containment.- ,
Communicate with Executive Director-Entertainment Operations regarding consistency of operation between ships.- ,
Partner with shore side Entertainment/Port Adventures Operations Leadership regarding onboard leadership development.- ,
Provide support for new itineraries by analyzing previous practices and executing strategies for successful delivery of Entertainment offerings.- ,
Partner with Human Resources on managing personnel files and conducting performance reviews.- ,
Partner with Marketing/Promotions to plan special events.- ,
Perform extensive administrative duties.
Requirements
Minimum eight or more years' experience in hosting, stage experience, and public speaking skills.- ,
Minimum of eight years' experience in a senior leadership role.- ,
Previous ship operations experience as a Cruise Director or similar role.- ,
Operational experience with an understanding of Crew/Entertainer challenges.- ,
Leadership experience including coaching and mentoring skills.- ,
Experience integrating the Entertainment experience with multiple lines of business.- ,
Solid knowledge of Entertainment Operations business procedures.- ,
Passion for character and show integrity that supports the Disney Brand.- ,
Ability to initiate guest contact with enthusiasm and energy.- ,
Relate well to audiences of all ages and demographics.- ,
Highly motivated self-starter able to manage multiple priorities in a fast-paced environment.- ,
Excellent verbal and written communication skills.- ,
Strong administrative skills required.- ,
Demonstrated strong verbal, written, presentation, and public speaking skills.- ,
Demonstrated strong negotiation, delegation, and partnering skills.- ,
Demonstrated problem-solving and continuous improvement skills.- ,
Proven ability to organize, prioritize, and complete multiple tasks in a timely manner.
Cruise Director
