Job Responsibilities: Customer Assistance Representative
Salary: $20-30/Hour
Company: American Airlines
Location: Albany, USA
Educational Requirements: Bachelor's Degree
Intro
Are you equipped to discover a global of opportunities, each at paintings and at some stage in your time off? Be a part of our American airways own family, and you’ll travel the arena, develop your know-how and become the high-quality version of you. As you embark on a brand new journey, you’ll address demanding situations with flexibility and style, learning new capabilities and advancing your profession while having the time of your existence. Experience unfastened to enhance each your personal and paintings lifestyles and hop on board!
Why you may love this process
The consumer help consultant interacts with clients in a courteous, efficient, friendly and expert manner:
What you'll do
These are the important features of the activity
This list is supposed to mirror the current activity but there may be additional crucial functions (and non-important task capabilities) that aren't referenced. Control will regulate the task or require different obligations be accomplished while operationally essential, watching, of course, any prison responsibilities along with any collective bargaining obligations.
- Greeting clients when they enter the airport or arrive inside the price tag vicinity
- Display the price tag counter region to make sure it's far in compliance with protection guidelines and tactics
- Helping customers with self-provider kiosk check-in and kiosk luggage processing (e.G., printing boarding passes and receipts)
- Servicing and retaining kiosk machines (e.G., load paper, clean surfaces)
- Troubleshooting kiosk technology troubles to perceive the source of problems or mistakes
- Speaking with IT about kiosk technology issues that require extra servicing
- Verifying that clients’ carry-on baggage complies with FAA/American airlines polices (e.G., length, amount)
- Verifying and clearing travel files (e.G., passports, visas) for customers visiting the world over (e.G., the use of the Timatic database to be had within the kiosk)
- Helping customers with checked baggage processing (e.G., finishing credit score card transaction, self-tagging, verifying weight)
- Queuing strains in ticket counter areas based totally on departure instances or form of assistance needed (e.G., unique help, to reduce extent of lines or wait time)
- Accepting and activating clients’ self-tagged baggage on the activation station
- Physically moving luggage during the price tag counter region (e.G., pass checked baggage to belt, move outsized bags to targeted outsized bags region)
- Assisting customers with checking their assistive devices, wearing gadget, and different outsized objects (e.G., affirm adherence to appropriate guidelines)
- Refer customers to customer service retailers when suitable
- Appearing clearance and verification of files at kiosks
- Supporting with the physical movement of non-ambulatory customers as they board, deplane, or otherwise move for the duration of the gate and large terminal place
- Supporting unaccompanied minors with boarding, deplaning, or other transportation
- Providing customers with gate facts and instructions
- Appearing paging activities (e.G., to announce forgotten items, to ask customers to go back to locked bags) (at a few airports)
- Likely acting additional associated duties as deemed operationally important via management steady with the collective bargaining agreement
- Reporting to place on time, as scheduled, and at your assigned station or area, consisting of obligatory beyond regular time requirements, varying shifts, weekends, and holidays entire task-applicable trainings
- Adhere to authorities guidelines (e.G., DOT, FAA, TSA)
- Adhere to business enterprise guidelines, techniques, and performance requirements
- Put on uniforms as required through company policy
- Provide nice customer service in a expert way in accordance with American’s guidelines
- Use a couple of inner sources/systems, along with in the course of patron interactions
* affordable inns may be made for qualifying people with disabilities.
All you'll need for fulfillment
Minimum qualifications- schooling & previous activity enjoy
- Excessive college degree or GED or global equal
- Must be 18 years of age or older
- Read, write, fluently communicate and recognize the English language.
- Bilingual language abilities may be required in some locations
- Applicable valid driving force’s license as required by way of local government
- Of completion of a pre-employment drug display screen, comprehensive history test and/or fingerprinting to satisfy organisation and security necessities
- Ought to satisfy FAA crook history tests to qualify for unescorted get right of entry to privileges to airport safety identity display regions (SIDA), if applicable
- Have to be capable of at ease appropriate airport authority and/or US Customs protection badges, if relevant
- Have to be authorized to work in the U.S.
Favored qualifications- schooling & earlier process revel in
- Running understanding of Sabre or some other Passenger service machine
- Previous head-to-head customer service experience
- Working in a fast pace environment
What you will get
Experience loose to take advantage of all that American airlines has to offer:
- Travel Perks: geared up to explore the arena? You, your circle of relatives and your pals can reach 365 locations on greater than 6,800 daily flights throughout our worldwide network.
- Health advantages: On day one, you’ll have get right of entry to on your fitness, dental, prescription and imaginative and prescient blessings to help you stay properly. And that’s simply the start, we also provide virtual health practitioner visits, bendy spending bills and greater.
- Well-being programs: We need you to be the fine version of yourself – that’s why our well being programs provide you with all of the right equipment, assets and assist you need.
- 401(k) application: available upon lease and, relying at the workgroup, company contributions for your 401(ok) program are to be had after one year.
- Extra benefits: other tremendous advantages encompass our worker help program, pet coverage and discounts on hotels, vehicles, cruises and more
Experience free to be your self at American
From the crew contributors we lease to the customers we serve, inclusion and variety are the muse of the dynamic body of workers at American airways. Our 20+ worker enterprise aid businesses are focused on connecting our group contributors to our customers, suppliers, groups and shareholders, assisting team members reach their complete potential and growing an inclusive paintings surroundings to satisfy and exceed the needs of our diverse global.
Are you equipped to feel a excellent sense of pride and satisfaction as you do your part to hold the largest airline within the global running smoothly as we care for people on lifestyles’s journey? Experience unfastened to be yourself at American.
