Job Responsibilities: Customer Care Professional
Salary: $20-30/Hour
Company: American Express
Location: Jefferson City, USA
Educational Requirements: Bachelor's Degree
With the proper backing, people and groups have the power to progress in terrific methods. When you be part of group Amex, you grow to be a part of a global and various community of co-workers with an unwavering dedication to returned our customers, communities and each different. Here, you’ll study and develop as we help you create a profession journey that’s specific and meaningful to you with advantages, programs, and flexibility that guide you individually and professionally.
At American explicit, you’ll be identified for your contributions, leadership, and effect—every colleague has the opportunity to share in the organization’s success. Together, we’ll win as a team, striving to uphold our corporation values and powerful backing promise to provide the world’s high-quality patron enjoy every day. And we’ll do it with the maximum integrity, and in an environment where all of us is seen, heard and looks like they belong.
Be a part of crew Amex and permit's lead the manner collectively.
As a logo built on going above and past to offer the exceptional patron experience, having the most extraordinary colleagues is paramount. As the face of the organization, you can create positive interactions with our clients each day– from curating a unique tour or way of life enjoy to helping them with their everyday desires. And, you may develop your talents through enterprise-leading training and ongoing training, all even as getting to know what it method to continually set the standard for international class, customer-first carrier. Locate your area in service on #TeamAmex.
Role & responsibilities:
Significant, worthwhile paintings carried out with integrity.
Right here’s simply some of what you’ll do in this function:
- Deliver global-magnificence customer service, whilst responding to patron inquiries and worries through a couple of channels (calls, chat, cellular messaging)
- Build meaningful relationships with our customers thru a consultative technique, information their cutting-edge and destiny needs, presenting first touch decision and negotiating a superb final results for the customer and American express
- Enhance our customers’ enjoy by way of identifying possibilities to provide products based totally on our Cardmembers’ needs
- Meet and exceed best goals, compliance rules and productiveness goals
- Navigate laptop systems and packages to service our customers, and enable them to get the most from our online and mobile platforms
- Document necessary information, which include price info, clients trade of details, change of deal with and tour notifications
- Re-prioritize and adapt to an ever-changing surroundings
Desired skills:
Precise professional journey shaped through your skills and interest
- Demonstrate private excellence by means of last tremendous in tough situations
- Show a passion to serve by using delivering super provider in each interaction with our clients
- The capability and resilience to work in a quick-paced and dynamic environment as well as multitask, using multiple systems and digital gear to carrier our customers
- Sturdy interpersonal, conversation, verbal and written capabilities
- Assertiveness to address difficult conversations
- Exceptional negotiation, influencing and resourcefulness talents
- Vital, analytical and forward thinking with hassle-solving abilties, and sturdy attention to element
- Self assurance to work in a digital environment
Preferred qualifications:
- Need to have a minimum 1 year relevant CSAT/NPS revel in. Need to have at least a yr of voice account experience from the maximum latest corporation joined (U.S. Customer support)
- Top rate customer service experience (ideally in BFSI, extra billing experience additionally useful) and/or income experience with a passion for constructing client loyalty via great listening and relationship building
- Income experience (fee era / consultative promoting)
- Successful in preceding task (excessive performer)
- Need to have been measured on consumer VOC (Voice of patron) and AHT (common managing Time) from the maximum recent corporation joined
- Bachelor’s diploma, partner diploma and university undergrads may also follow
Additional info:
- Place: BGC company middle 2, 5th street nook thirtieth road, Bonifacio global metropolis, Taguig
- Workplace Flexibility: complete time. Should be amenable to comply with a hybrid work association (onsite and work at home)
Work-from-home necessities:
- Should have at least 25 mbps internet connection plan / velocity
- Ought to have a non-public & quiet location to work at home
- American specific gives a brilliant and numerous running surroundings. Excessive overall performance is rewarded with goal pushed incentives.
