Job Responsibilities: Customer Service Advisor
Salary: $20-30/Hour
Company: Apple
Location: Salem, USA
Educational Requirements: Bachelor's Degree
Precis
Each unmarried day, humans do high-quality matters at Apple. Here’s your possibility to do vast work through presenting fantastic guide to clients and to commit to making Apple an iconic generation employer. At Apple, new ideas have a way of becoming awesome products, services, and patron studies right away. Bring ardour and dedication on your task and there's no telling what you can accomplish. Are you a problem solver and who can build rapport effortlessly with customers? You exceed their expectancies together with your mentorship, expertise, and actual passion for era. You’re enamored by using the manner things perform, and have the ability decide how era works while matters cross wrong. You have terrific verbal and written social talents, in addition to the ability to successfully prioritize and manipulate your time. You may multitask throughout structures and programs, analyze, isolate and remedy a spread of complex technical problems, and effectively navigate a technical surroundings. You effects have interaction, explaining step by step answers with patience and an technique tailor-made to every man or woman customer. You’re no longer handiest right here to assist restoration technical issues, however additionally provide an first-rate patron experience. If this sounds such as you, you could be the following AppleCare consultant. We’re devoted to helping employees discover their potential. Do you think you have got what it takes?
Key Qualifications
- Fluent in English and Danish
- Revel in supporting clients through smartphone, electronic mail, chat, and/or in character
- Actual passion for customer support and ownership of the client revel in along with complete difficulty resolution
- Able to effectively tailor verbal exchange and fashion to differing audiences
- Take care of very own workload and work independently in a dynamic, continuously changing surroundings
- Grows with a group where knowledge is shared and feedback is stimulated
- Powerful time control along with potential to multi- task, prepare and prioritize
- Able to research and grasp technical records throughout multiple tools whilst speaking with clients
- Information of one or extra of the following is an advantage; iOS, cellphone, tablet, laptop or Mac experience
- Aptitude for obtaining abilities in technical troubleshooting and a fervour to learn and tackle New demanding situations
Description
We count on everything from an guide that our clients do and we want Apple to be a reflection of the arena round us. As an AppleCare consultant, you will be assisting lots of our popular merchandise, from iPhones to iPads to MacBooks to desktop Macs. As our clients’ first factor of touch, you are the pleasant voice of Apple, offering extraordinary customer service, troubleshooting, and technical aid. We’ll depend on you to listen to our clients and use your technical information, creativity, and passion to fulfill their wishes — and remind them that in the back of our extremely good products are tremendous people. Due to the fact we agree with our person backgrounds, perspectives, and passions help us craft the ideas that flow everybody ahead. You'll be trained to reach your maximum ability. This role comes with aggressive pay, superb benefits, eligibility to participate in our employer stock plan, time off, and employee discount.
Additional requirements
- To be had to wait approximately three4 weeks of required training on a fixed time table that could encompass weekends
- Bendy to paintings between the hours of seven:00 a.m. Gmt and eight:30 p.m. Gmt such as weekends and vacations, with the possibility to flex up or down hours relying upon business wishes
- Successful completion of preliminary education
