Job Responsibilities: Customer Service Advisor
Salary: $20-30/Hour
Company: American Express
Location: Austin, USA
Educational Requirements: Bachelor's Degree
At American specific, we know that with the right backing, people and agencies have the electricity to development in fantastic approaches. Whether we’re assisting our clients’ monetary confidence to move ahead, taking trade to new heights, or encouraging human beings to explore the arena, our colleagues are continuously redefining what’s viable — and we’re proud to again every different each step of the way. When you be a part of #TeamAmex, you grow to be part of a numerous network of over 60,000 colleagues, all with a common purpose to supply an high-quality purchaser experience every day. We lower back our colleagues with the guide they need to thrive, professionally and individually. That’s why we have Amex Flex, our business enterprise operating model that offers extra flexibility to colleagues even as ensuring we hold the critical factors of our precise in-individual subculture. Depending on function and business desires, colleagues will both work onsite, in a hybrid version (aggregate of in-office and digital days) or fully truely.
As a logo constructed on going above and past to provide the excellent customer enjoy, having the maximum outstanding colleagues is paramount. Because the face of the corporation, you could create superb interactions with our customers every day – from curating a completely unique tour or life-style revel in to assisting them with their regular desires. And you can develop your skills through industry-main education and ongoing coaching, all even as mastering what it method to continually set the usual for global elegance, consumer-first service.
Function & obligations:
- Your responsibilities may encompass however aren't restricted to:
- Supply global-elegance customer service, through explaining our related blessings and responding to customer inquiries and concerns over the cellphone
- Document necessary data, which include claim info, customer’s exchange of information, and other pertinent information
- Construct significant relationships with our customers via a consumer first method, which might entail expertise their scenario and wishes, answering questions, and making sure every client is aware of American specific has their returned.
- Enhance our clients’ revel in through customized provider, energetic listening and effective problem solving, while continually treating clients with a high level of respect
- Meet and exceed great and productivity desires and comply with all regulatory requirements.
- Navigate laptop systems and programs to provider our clients, and permit them to get the maximum from our online platform
- Manipulate different production related activities, inclusive of court cases and escalations
- Capacity to prioritize and adapt to an ever-changing surroundings
Capabilities/qualifications:
- English language fluency (required)
- Courting builder who has passion for handing over excellent provider
- Excellent verbal, written and interpersonal communication capabilities
- Strong customer service competencies and the potential to de-boost consumer situations
- Demonstrates personal excellence by last high quality in tough conditions
- Self-assured, constructive and helps a group surroundings
- Crucial, analytical, and ahead wondering whilst hassle-fixing, and have to possess excellent time control, organizational, and lively listening abilties
- Quick learner, who possesses the capability and resiliency to work in a quick-paced and dynamic environment, wherein multi-tasking, changing priorities, and use of more than one systems is part of the day by day expectancies
- Capability to demonstrate initiative with minimal supervision to drive effects
- Superior degree of accuracy and attention to element
- Sturdy skillability in pc abilties, such as MS phrase and Excel
- Have to be flexible to paintings any time table/hours to support our servicing stages:
