Job Responsibilities: Customer Service Agent
Salary: $20-30/Hour
Company: American Airlines
Location: Richmond, USA
Educational Requirements: Bachelor's Degree
Intro
Are you ready to explore an international of possibilities, both at work and all through your time without work? Join our American airways family, and also you’ll travel the arena, grow your information and end up the great version of you. As you embark on a brand new adventure, you’ll address challenges with flexibility and beauty, studying new competencies and advancing your profession while having the time of your life. Sense loose to enrich each your personal and paintings life and hop on board!
Why you'll love this process
The customer support Agent interacts with clients in a courteous, green, friendly and professional manner.
What you will do
- Promotes and sells air travel to the journeying public or freight forwarders.
- Presents help with passenger take a look at-in and load reputation.
- Translates government regulations and requirements for domestic and international travel or cargo shipments.
- Meets and dispatches plane within established instances.
- Presents assistance to troubled passengers and clients.
- Protects employer assets and sales.
- Presents for safe travel.
- Possesses the bodily capacity and dexterity to use motor capabilities to carry out numerous job-related obligations.
- Makes use of organizational talents to carry out multiple responsibilities within a restrained term.
- Is self-inspired and requires minimum supervision.
- Responds and assists throughout safety and emergency situations.
- Follows internal/outside regulations and strategies.
- Can be required to drive and function air stairs as much as various types of aircraft that allows you to enplane and deplane passengers.
- Can be required to perform Passenger Operation manipulate capabilities which includes air to floor communique as well as Tower functions.
- Depending on airport region this function may match in diverse weather situations.
- Because of flight operations customer service retailers work shifts that consist of irregular and/or extended hours, weekends and vacations.
All you will want for success
Minimal qualifications- schooling & previous process revel in
- Excessive faculty degree or GED or worldwide equivalent
- Bilingual language competencies required in some locations
- Applicable valid driver’s license as required with the aid of nearby authorities
- Need to fulfill FAA criminal background tests to qualify for unescorted access privileges to airport security identification show regions (SIDA), if relevant
- Must be able to relaxed appropriate airport authority and/or US Customs security badges, if applicable
- Finishing touch of a pre-employment drug display, comprehensive history take a look at and/or fingerprinting to satisfy organisation and protection requirements
- Must be legal to paintings within the U.S.
Preferred qualifications- schooling & prior activity revel in
- Working understanding of Sabre or some other Passenger service gadget
- Preceding face to face customer service experience
- Running in a fast pace environment
What you may get
Feel unfastened to take advantage of all that American airlines has to provide:
- Travel Perks: ready to explore the world? You, your circle of relatives and your buddies can reach 365 locations on more than 6,800 daily flights across our global network.
- Health blessings: On day one, you’ll have get admission to for your fitness, dental, prescription and vision benefits that will help you stay well. And that’s simply the begin, we additionally offer digital medical doctor visits, bendy spending debts and extra.
- Wellbeing applications: We need you to be the exceptional version of your self – that’s why our wellness packages provide you with all the proper equipment, sources and support you need.
- 401(okay) software: to be had upon rent and, depending at the workgroup, corporation contributions on your 401(okay) program are to be had after 12 months.
- Extra blessings: other terrific advantages consist of our employee assistance program, pet coverage and reductions on resorts, vehicles, cruises and more
Experience unfastened to be yourself at American
From the group members we rent to the customers we serve, inclusion and diversity are the muse of the dynamic staff at American airways. Our 20+ worker enterprise resource groups are centered on connecting our team participants to our clients, suppliers, communities and shareholders, supporting team participants attain their complete potential and developing an inclusive work environment to fulfill and exceed the needs of our various international.
Are you equipped to feel a exquisite sense of delight and pride as you do your part to hold the biggest airline inside the world going for walks easily as we take care of humans on existence’s adventure? Feel loose to be yourself at American.
