Job Responsibilities: Customer Service Agent
Salary: $20-30/Hour
Company: Alaska Airlines
Location: Oklahoma City, USA
Educational Requirements: Bachelor's Degree
The team
Our airport teams paintings together to transport visitors and their property from lower to cabin, developing splendid stories alongside the way. Whether client-facing or behind the curtain, we want to listen from you if you may be welcoming to people from all walks of existence, assume in your toes, and control a flexible agenda. In go back, you’ll acquire a aggressive general rewards bundle, professional improvement opportunities, and different benefits which might be all designed to take your places.
Position Summary
The customer support Agent is accountable for helping guests with tour needs at Alaska airlines (AS). As a member of the passenger provider team, this character contributor role responds to guest inquiries and plays various duties in ticketing, test-in, and boarding regions. That is a union represented role.
Key duties
- Assist guests with journey needs (e.G., answering inquiries, ticketing, checking-in passengers, and boarding flights) in a quick-paced surroundings.
- Promote tickets and make certain cabin hotels.
- Carry out laptop, iPad and paperwork duties.
- Evaluate and put together flights by arranging seat assignments and cargo, coordinating unique food, and enhancements.
- Perform boarding and gate duties (e.G., checking flight tickets, supporting and directing passengers, making announcements, checking plane, and confirming cabin safety).
- Process and comfy passenger baggage.
- On the course of management, can be assigned to perform responsibilities of varying capacities to make certain whole guest pride.
- Task-particular enjoy, schooling & talents
Required
- 1 Year of customer service or network provider experience.
- Own amazing interpersonal and verbal exchange skills (e.G., verbal, written, listening).
- Typing velocity of at least 25 WPM.
- Potential to continually carry 50 lbs.
- Ought to be able to push/pull 50 lbs.
- Should be able to bend, hunch, squat, attain and hold close.
- Flexibility to work varied shifts (e.G., weekends, holidays).
- Potential to take part in paid training.
- Potential to study and perform a automated reservation gadget.
- Ability to evolve to appearing paintings according to set approaches.
- Ability to expect needs of others in a quick-paced surroundings.
- Potential to speak in English.
- High faculty degree or equivalent.
- Minimum age of 18.
- Have to be legal to work inside the U.S.
Airport SIDA Badge necessities
Critical replacement for non-team employees operating at an airport or preservation hangar: employees might be required to reap a SIDA badge provided by means of the airport authority and keep exact status with a view to hold their SIDA badge. Evaluate the SIDA Badge requirements document for a complete overview.
Task-particular leadership expectancies
Embody our values to very own safety, do the right factor, be type-hearted, deliver performance, and be notable.
General Rewards
Alaska airways and Horizon Air pay and benefits can range by using employer, area, wide variety of frequently scheduled hours worked, duration of employment, and employment popularity.
- Loose stand-by using tour privileges on Alaska airlines & Horizon Air
- Complete nicely-being applications which include medical, dental and vision benefits
- Generous 401k suit program
- Quarterly and annual bonus plans
- Generous excursion and paid break day
For more facts approximately Alaska/Horizon overall Rewards please visit our career site and examine advantages.
