Job Responsibilities: Customer Service Agent
Salary: $20-30/Hour
Company: Southwest Airlines
Location: Baltimore, USA
Educational Requirements: Intermediate
Our company Promise
We are committed to provide our employees a stable work surroundings with identical possibility for getting to know and private boom. Creativity and innovation are advocated for improving the effectiveness of Southwest airways. In particular, employees will be provided the equal concern, respect, and caring mindset within the organization that they may be predicted to proportion externally with every Southwest client.
Job Description:
The people of Southwest airways come collectively to supply on our reason, that's to attach human beings to what’s important in their lives via friendly, reliable, and coffee-cost air tour. Our customer support agents extend Hospitality to Southwest’s customers at the price tag counter, luggage service workplace, and gate vicinity. Customer support agents are regularly the primary Southwest employee our clients engage with all through their tour experience and set a hospitable tone for our clients’ experience. They’re pleasant, affected person hassle solvers who enjoy multitasking and running in a dynamic, secure surroundings.
As a Baltimore (BWI) customer support Agent, you can expect:
- A union-primarily based function that consists of running assigned shifts based totally on seniority. Shifts can include early mornings, past due evenings, weekends, and vacations.
- Opportunities for time beyond regulation and shift select-ups. Obligatory additional time is a possibility based totally on operational want. *
- U.S. Citizenship or present day authorization to paintings within the U.S. Required and no modern-day or future paintings authorization sponsorship available.
- Fly without spending a dime, as a privilege, on any open seat on all Southwest flights—your eligible dependents too.
- Up to a nine.3% 401(ok) corporation suit, dollar for dollar, in keeping with paycheck. **
- Capacity for annual ProfitSharing contribution in the direction of retirement - while Southwest profits, you profit. ***
- Explore greater advantages you’ll love: swa.Is/blessings
Southwest airlines is an equal opportunity employer. We hold to search for opportunities to mirror the groups we serve, and welcome applicants with various mind, backgrounds, and stories.
Obligations
- ***Southwest airlines will take into account your interest for the BWI customer support Agent if you are currently a resident of the nation of Maryland***
- ***if you aren't selected for this activity posting, you may no longer be eligible to reapply for this position in BWI for twelve months from the day of interview***
- Provides friendly carrier to and continues high-quality relationships with all inner and external customers
- Works in a cooperative spirit to ensure the success of our organisation
- Chargeable for offering mythical customer support to human beings desiring to journey, use cargo or bags carrier via getting to their wishes
- Handles any aspect of ticketing and take a look at-in by way of running a automated factor-of-sale system, boarding, luggage service, reservations and resolving associated court cases and problems
- Responsibilities include greeting and managing clients in a well mannered and pleasant manner. Handles cash, checks, credit score cards, travel vouchers and coupons as sorts of payment for tickets. Computes costs, makes exchange and balances daily transactions. Is responsible for overage or scarcity
- Exams in baggage and cargo. Solutions cellphone to offer information to callers, page customers, clear up problems or complaints and help as needed. Handles transactions required to board the aircraft in a well timed and green way
- Offers with mishandled clients as a result of oversells, not on time or cancelled flights, lost, delayed, or damaged bags. Resolves such issues fast and inside suggestions hooked up by using the employer
- Gives contemporary and correct fare, agenda, reservations, flight arrival/departure statistics and solutions all preferred inquiries from clients and other traffic to the airport terminal
- Completes forms and reports as required by means of the organisation
- Writes irregularity and grievance reviews as required
- Responsibilities might also vary due to the dimensions and organisation of the station
- Have to be able to meet any physical ability necessities indexed in this description
- May additionally carry out other job duties as directed via employee's Leaders
Know-how, abilities and abilities
- Capacity to type and/or use a laptop keyboard with sufficient velocity to fulfill needs of the task
- Capable of examine files, observe instructions, learn and apprehend ticketing tactics, regulations and policies
- Potential to paintings nicely with others as a part of a team, meet the general public, and work underneath worrying conditions
- Must be able to satisfactorily whole customer support Agent training application with an 80% or greater average and an evaluation length
- Must be aware about unsafe conditions and be able to handle emergencies as wished
- Have to work below tight time constraints to accomplish short turns of aircraft
- Need to present a well-groomed look according with the floor Operations employee handbook and hard work agreement
- Have to be capable of carry out all process functions within a limited area
- Ought to be able to correctly talk verbally with the aid of telephone, face to face and on public address structures
- Have to own exact written and oral abilities
- Must be capable of communicate facts and commands verbally or through radio device
Education
- No education requirement
Experience
- No experience requirement
Licensing/Certification
- Must be able to achieve a SIDA badge and meet all local airport requirements
- May be required by using Station leadership to reap a Customs Seal and meet all necessities to paintings international flights
Physical abilties
- Have to be able to lift and/or circulate items up to 70 pounds on a ordinary foundation and repetitively lift and/or flow weights of forty to 50 pounds onto raised surfaces
- Need to be able to climb, bend, kneel and stand on a frequent foundation and for prolonged durations
- Ought to preserve the ability to wear prescribed uniforms
Different qualifications
- Should keep a well-groomed look in line with organization look standards as defined in installed suggestions
- Have to be a U.S. Citizen or have authorization to work in the u.S. As described by means of the Immigration Reform Act of 1986
- Have to be at least 18 years of age
- Should be capable of follow organization attendance requirements as described in hooked up hints
- Capacity to paintings shift paintings and/or overtime
- Foreign language competencies are ideal, but not required
