Job Responsibilities: Customer Service Agent
Salary: $20-30/Hour
Company: Southwest Airlines
Location: Providence, USA
Educational Requirements: Bachelor's Degree
Our company Promise
We are devoted to offer our employees a stable work environment with equal possibility for learning and personal increase. Creativity and innovation are encouraged for enhancing the effectiveness of Southwest airways. Above all, personnel may be provided the identical problem, recognize, and being concerned mindset within the business enterprise that they're expected to share externally with every Southwest client.
Activity Description:
The humans of Southwest airlines come collectively to supply on our motive, which is to attach humans to what’s essential of their lives through pleasant, reliable, and low-cost air travel. Our customer service dealers make bigger Hospitality to Southwest’s customers at the price ticket counter, luggage provider office, and gate region. Customer support marketers are regularly the primary Southwest employee our clients engage with for the duration of their tour revel in and set a hospitable tone for our clients’ journey. They’re friendly, patient hassle solvers who experience multitasking and running in a dynamic, safe environment.
As an Providence customer service Agent, you could expect:
- A union-primarily based role that consists of running assigned shifts based totally on seniority. Shifts can consist of early mornings, overdue evenings, weekends, and holidays.
- Opportunities for overtime and shift pick out-ups. Mandatory overtime is a opportunity primarily based on operational want. *
- U.S. Citizenship or cutting-edge authorization to work inside the U.S. Required and no contemporary or future paintings authorization sponsorship available.
- Fly at no cost, as a privilege, on any open seat on all Southwest flights—your eligible dependents too.
- Up to a 9.3% 401(k) employer healthy, greenback for dollar, consistent with paycheck. **
- Ability for annual ProfitSharing contribution toward retirement - whilst Southwest income, you profit. ***
- Discover greater benefits you’ll love: swa.Is/benefits
Southwest airways is an identical opportunity enterprise. We maintain to look for possibilities to mirror the groups we serve, and welcome applicants with numerous mind, backgrounds, and reviews.
Obligations
- ***Southwest Airlines will don't forget your hobby for the BWI customer support Agent if you are presently a resident of the nation of Maryland***
- ***if you are not selected for this activity posting, you will no longer be eligible to reapply for this role in BWI for one year from the day of the interview***
- Gives friendly service to and maintains wonderful relationships with all inner and external customers
- Works in a cooperative spirit to ensure the achievement of our company
- Responsible for providing mythical customer service to human beings wanting to travel, use cargo or luggage carrier by attending to their desires
- Handles any thing of ticketing and check-in via operating a automated factor-of-sale gadget, boarding, bags carrier, reservations and resolving related court cases and problems
- Responsibilities consist of greeting and coping with clients in a well mannered and friendly way. Handles cash, checks, credit score playing cards, journey vouchers and coupons as sorts of price for tickets. Computes charges, makes change and balances every day transactions. Is chargeable for overage or scarcity
- Checks in luggage and load. Solutions telephone to provide information to callers, page clients, clear up problems or complaints and help as wished. Handles transactions required to board the plane in a well timed and green way
- Deals with mishandled customers because of oversells, behind schedule or cancelled flights, misplaced, delayed, or broken bags. Resolves such problems speedy and inside guidelines hooked up by using the employer
- Offers current and accurate fare, time table, reservations, flight arrival/departure statistics and solutions all widespread inquiries from clients and other site visitors to the airport terminal
- Completes paperwork and reviews as required with the aid of the organisation
- Writes irregularity and grievance reports as required
- Duties can also vary due to the scale and employer of the station
- Should be able to meet any bodily capacity necessities indexed on this description
- Can also perform different job obligations as directed by employee's Leaders
Information, abilties and capabilities
- Potential to type and/or use a laptop keyboard with enough velocity to fulfill demands of the activity
- Capable of examine documents, follow commands, study and apprehend ticketing methods, rules and rules
- Capability to work nicely with others as part of a crew, meet the public, and paintings under worrying conditions
- Must be capable of satisfactorily complete customer support Agent training software with an eighty% or more average and an assessment duration
- Need to be aware about dangerous situations and be capable of cope with emergencies as wished
- Ought to work under tight time constraints to perform short turns of aircraft
- Must present a well-groomed appearance in accordance with the floor Operations worker guide and exertions agreement
- Ought to be capable of carry out all job functions within a constrained space
- Need to be able to efficiently talk verbally by phone, face to face and on public deal with systems
- Need to possess accurate written and oral capabilities
- Have to be able to communicate statistics and instructions verbally or through radio equipment
Training
- No schooling requirement
Revel in
- No revel in requirement
Licensing/Certification
- Must be capable of reap a SIDA badge and meet all local airport necessities
- May be required by means of Station management to obtain a Customs Seal and meet all requirements to paintings international flights
Bodily skills
- Ought to be capable of raise and/or flow items as much as 70 kilos on a everyday foundation and repetitively raise and/or flow weights of 40 to 50 kilos onto raised surfaces
- Need to be able to climb, bend, kneel and stand on a common foundation and for prolonged intervals
- Should keep the capability to wear prescribed uniforms
Other qualifications
- Must hold a nicely-groomed look in step with organisation appearance requirements as defined in established suggestions
- Ought to be a U.S. Citizen or have authorization to paintings inside the u.S. As described through the Immigration Reform Act of 1986
- Need to be at least 18 years of age
- Should be capable of comply with enterprise attendance standards as defined in hooked up recommendations
- Ability to work shift paintings and/or overtime
- Overseas language abilties are ideal, but no longer required
