Job Responsibilities: Customer Service Agent
Salary: $20-30/Hour
Company: Southwest Airlines
Location: Albany, USA
Educational Requirements: Bachelor's Degree
Our corporation Promise
We are committed to provide our personnel a stable work surroundings with identical possibility for getting to know and personal boom. Creativity and innovation are recommended for improving the effectiveness of Southwest airways. Specially, employees may be supplied the identical difficulty, admire, and caring mind-set inside the company that they're anticipated to share externally with every Southwest consumer.
Activity Description:
The humans of Southwest airlines come together to supply on our motive, that's to connect humans to what’s essential in their lives through pleasant, dependable, and coffee-cost air tour. Our customer support agents increase Hospitality to Southwest’s clients at the ticket counter, bags carrier office, and gate location. Customer service agents are regularly the primary Southwest employee our customers engage with for the duration of their journey experience and set a hospitable tone for our clients’ ride. They’re friendly, patient trouble solvers who enjoy multitasking and operating in a dynamic, secure environment.
As a Albany (BDL) customer service Agent, you could assume:
- A union-primarily based function that includes working assigned shifts based totally on seniority. Shifts can include early mornings, late evenings, weekends, and holidays.
- Opportunities for time beyond regulation and shift pick-ups. Obligatory additional time is a possibility primarily based on operational want. *
- U.S. Citizenship or modern-day authorization to paintings within the U.S. Required and no present day or destiny paintings authorization sponsorship available.
- Fly without spending a dime, as a privilege, on any open seat on all Southwest flights—your eligible dependents too.
- As much as a 9.3% 401(ok) enterprise fit, dollar for dollar, per paycheck. **
- Potential for annual ProfitSharing contribution toward retirement - while Southwest profits, you income. ***
- Discover more advantages you’ll love: swa.Is/advantages
- Southwest airways is an identical possibility employer. We hold to search for opportunities to reflect the communities we serve, and welcome applicants with numerous thoughts, backgrounds, and studies.
Activity summary
- Gives legendary customer support through managing ticketing, baggage test-in, baggage claims, reservations, records inquiries and resolving proceedings and issues.
Obligations
- Offers friendly carrier to and maintains effective relationships with all inner and outside clients
- Works in a cooperative spirit to ensure the achievement of our agency
- Answerable for providing mythical customer service to human beings needing to tour, use cargo or bags provider with the aid of getting to their desires
- Handles any factor of ticketing and check-in with the aid of working a automatic factor-of-sale system, boarding, bags service, reservations and resolving associated lawsuits and problems
- Obligations include greeting and dealing with customers in a polite and pleasant manner. Handles coins, tests, credit score cards, tour vouchers and coupons as varieties of fee for tickets. Computes costs, makes exchange and balances every day transactions. Is chargeable for overage or scarcity
- Checks in baggage and cargo. Answers phone to offer facts to callers, page customers, remedy troubles or lawsuits and help as needed. Handles transactions required to board the plane in a well timed and efficient way
- Offers with mishandled customers because of oversells, delayed or cancelled flights, misplaced, behind schedule, or damaged luggage. Resolves such troubles quick and within pointers installed through the agency
- Presents modern and accurate fare, schedule, reservations, flight arrival/departure facts and answers all widespread inquiries from customers and other site visitors to the airport terminal
- Completes bureaucracy and reviews as required via the organisation
- Writes irregularity and criticism reports as required
- Duties can also vary because of the dimensions and corporation of the station
- Need to be capable of meet any bodily capability requirements listed on this description
- May additionally carry out other activity obligations as directed by means of worker's Leaders
Knowledge, talents and abilties
- Capacity to kind and/or use a pc keyboard with sufficient velocity to fulfill needs of the task
- Able to study documents, comply with commands, analyze and recognize ticketing tactics, rules and policies
- Ability to paintings well with others as part of a group, meet the general public, and paintings below traumatic conditions
- Need to be able to satisfactorily entire customer service Agent education software with an 80% or extra average and an evaluation length
- Should be aware about dangerous conditions and be capable of manage emergencies as wanted
- Ought to paintings beneath tight time constraints to perform short turns of aircraft
- Should gift a well-groomed look according with the ground Operations employee handbook and labor settlement
- Have to be able to perform all activity functions inside a restrained area
- Must be capable of efficaciously speak verbally by way of phone, head to head and on public deal with systems
- Must own accurate written and oral competencies
- Ought to be capable of talk data and commands verbally or thru radio equipment
Education
- No schooling requirement
Revel in
- No experience requirement
Licensing/Certification
- Should be capable of obtain a SIDA badge and meet all local airport necessities
- Can be required by Station management to acquire a Customs Seal and meet all necessities to paintings global flights
Physical talents
- Need to be able to elevate and/or flow objects up to 70 kilos on a normal basis and repetitively lift and/or flow weights of forty to 50 kilos onto raised surfaces
- Ought to be able to climb, bend, kneel and stand on a frequent basis and for extended periods
- Ought to maintain the potential to wear prescribed uniforms
Other qualifications
- Have to preserve a properly-groomed look in line with business enterprise look requirements as described in established pointers
- Should be a U.S. Citizen or have authorization to work inside the u.S.A. As defined through the Immigration Reform Act of 1986
- Need to be as a minimum 18 years of age
- Have to be capable of observe business enterprise attendance standards as defined in installed pointers
- Capability to work shift work and/or overtime
- Overseas language talents are suited, but now not required
