Job Responsibilities: Customer Service Agent
Salary: $20-30/Hour
Company: Southwest Airlines
Location: Boise, USA
Educational Requirements: Bachelor's Degree
Our organization Promise
We're devoted to offering our employees a strong work environment with equal opportunity for getting to know and private growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest airways. Peculiarly, employees can be supplied the same challenge, respect, and worrying attitude in the enterprise that they are predicted to proportion externally with every Southwest patron.
Activity Description:
***Southwest airlines will consider your interest for the Kona customer service Agent role if you are currently a resident of the island of Hawai'i***
The people of Southwest airlines come together to supply on our reason, which is to attach people to what’s critical of their lives through pleasant, dependable, and occasional-fee air travel. Our customer support dealers extend Hospitality to Southwest’s clients on the price tag counter, luggage provider office, and gate area. Customer support sellers are often the first Southwest employee our customers interact with at some stage in their travel revel in and set a hospitable tone for our customers’ journey. They’re pleasant, affected person hassle solvers who experience multitasking and working in a dynamic, safe surroundings.
Extra details and benefits you'll love:
- A union-based totally role that includes working assigned shifts based on seniority. Shifts can encompass early mornings, past due evenings, weekends, and holidays.
- Possibilities for beyond regular time and shift choose-ups. Obligatory additional time is a possibility based totally on operational want. *
- U.S. Citizenship or contemporary authorization to paintings in the U.S. Required and no current or destiny paintings authorization sponsorship available.
- Fly without spending a dime, as a privilege, on any open seat on all Southwest flights—your eligible dependents too.
- Up to a 9.3% 401(okay) agency suit, dollar for greenback, consistent with paycheck. **
- Ability for annual ProfitSharing contribution closer to retirement - when Southwest income, you income. ***
- Discover more blessings you’ll love: swa.Is/blessings
Southwest airways is an same opportunity employer. We preserve to look for opportunities to reflect the communities we serve, and welcome applicants with various thoughts, backgrounds, and reports.
Obligations
- Offers pleasant carrier to and keeps positive relationships with all inner and outside clients
- Works in a cooperative spirit to ensure the achievement of our agency
- Answerable for presenting legendary customer support to people needing to tour, use shipment or bags service by way of attending to their wishes
- Handles any element of ticketing and take a look at-in by means of running a automated point-of-sale machine, boarding, luggage provider, reservations and resolving associated court cases and troubles
- Duties include greeting and coping with customers in a polite and friendly manner. Handles coins, tests, credit playing cards, travel vouchers and coupons as types of payment for tickets. Computes charges, makes trade and balances each day transactions. Is accountable for overage or shortage
- Tests in baggage and load. Answers smartphone to provide information to callers, web page customers, solve issues or proceedings and assist as wished. Handles transactions required to board the aircraft in a well timed and green way
- Offers with mishandled clients because of oversells, not on time or cancelled flights, lost, delayed, or broken baggage. Resolves such issues fast and within guidelines installed via the organisation
- Gives cutting-edge and accurate fare, time table, reservations, flight arrival/departure statistics and answers all general inquiries from clients and different site visitors to the airport terminal
- Completes bureaucracy and reviews as required by means of the organisation
- Writes irregularity and grievance reviews as required
- Obligations may additionally range due to the size and agency of the station
- Ought to be able to meet any physical capability necessities indexed on this description
- May also perform other process responsibilities as directed via worker's Leaders
Information, talents and competencies
- Capability to kind and/or use a laptop keyboard with enough speed to meet demands of the task
- Capable of study documents, observe commands, analyze and understand ticketing methods, regulations and guidelines
- Capacity to paintings properly with others as part of a group, meet the general public, and paintings beneath demanding conditions
- Have to be capable of satisfactorily complete customer service Agent schooling software with an eighty% or greater average and an evaluation duration
- Ought to be aware of unsafe conditions and be capable of deal with emergencies as wanted
- Need to work under tight time constraints to accomplish quick turns of aircraft
- Should gift a well-groomed appearance in accordance with the floor Operations worker manual and hard work settlement
- Should be able to carry out all activity capabilities inside a confined area
- Have to be able to correctly communicate verbally by telephone, face to face and on public address systems
- Have to possess exact written and oral skills
- Ought to be able to communicate records and instructions verbally or thru radio equipment
Education
- No training requirement
Experience
- No enjoy requirement
Licensing/Certification
- Need to be able to reap a SIDA badge and meet all neighborhood airport requirements
- May be required by using Station management to attain a Customs Seal and meet all necessities to paintings worldwide flights
Bodily abilties
- Must be capable of lift and/or pass items up to 70 kilos on a ordinary foundation and repetitively lift and/or flow weights of forty to 50 pounds onto raised surfaces
- Have to be able to climb, bend, kneel and stand on a frequent basis and for extended intervals
- Should hold the potential to put on prescribed uniforms
Different qualifications
- Ought to hold a well-groomed look consistent with organisation look requirements as defined in installed suggestions
- Must be a U.S. Citizen or have authorization to paintings inside the united states of america as defined by the Immigration Reform Act of 1986
- Ought to be at least 18 years of age
- Should be able to comply with enterprise attendance standards as described in hooked up suggestions
- Capability to work shift work and/or beyond regular time
- Overseas language abilities are desirable, but not required
