Job Responsibilities: Customer Service Associate
Salary: $20-30/Hour
Company: Amazon
Location: Springfield, USA
Educational Requirements: Bachelor's Degree
DESCRIPTION
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Our Amazon touch centers paintings in the direction of a unmarried goal: to deliver the satisfactory viable help experience to our customers. To try this, our CS Operations groups are empowered and anticipated to assume like owners. We resolve issues the primary time so that customers have an effortless experience each time.
Constructing on Amazon’s worldwide challenge of being the Earth’s most consumer-centric organization’, the customer support group commenced operations in August 2005 and has grown progressively in size and scope due to the fact then. Our crew participants are empowered to assume like proprietors and solve client issues thru cellphone, e-mail or stay chat. We operate in a quick-paced, dynamic environment and make an effect to thousands and thousands of customers across the globe. Our relentless attention on process upgrades has helped us continuously evolve and extend our recognition into new business domains.
Key task responsibilities
Verbal exchange skills:
- Appropriate English level
- First rate verbal exchange abilties in (written and verbal)
- Potential to speak correctly and genuinely with all customers
- Proper comprehension abilties – ability to sincerely understand and kingdom the problems customers present
- Capacity to concentrate – observe clients troubles without distraction to resolution
- Exact composition capabilities – ability to compose a grammatically correct, concise, and correct written response
- Ability to paintings independently and within a group
- Pc information/abilties:
- Capacity to use a computing device computer machine
- Familiarity with windows running system, Microsoft Outlook, Microsoft phrase and internet Explorer
- Outstanding typing skills
- Demonstrates understanding of the internet
- Demonstrates an ability to efficaciously navigate websites
- Demonstrates a good know-how of Outlook programs
- Capacity to efficiently adapt to changes inside the work surroundings
Patron attention:
- First-rate customer support skills, along with keeping attention at the client problem in a fast-paced environment
- Capacity to empathize with and prioritize customer desires
- Demonstrates interpersonal skills with a various purchaser base
- Demonstrates conflict decision, negotiation, and de-escalation skills
- Demonstrates possession to resolve difficult customer problems, escalating when essential
- Potential to decide patron needs and provide appropriate answers
- Keep normal and reliable attendance, such as the daily time table as assigned
- Flexible with the running schedule; can be predicted to paintings weekends, holidays and activities
- Ability to work time beyond regulation as required via enterprise - as plenty as 60 hours every week, most customarily going on inside the weeks surrounding the height season.
Problem fixing abilities:
- Effective trouble fixing talents which include selection making, time management and instantaneous prioritization of obligations as assigned
- Capability to method issues logically and rationally
- Action orientated and self-disciplined
- Prepared and detail-orientated
- Capability to speedy and successfully prioritize paintings time in numerous departments to fulfill business need
- Capability to preserve composure in pretty escalated situations
- Certified candidates will be comfortable in a multi-tasking, excessive-energy environment. They may be creative and analytical hassle solvers with a ardour for exquisite customer service
PRIMARY QUALIFICATIONS
- Ought to have at the least B1 proficiency in written and spoken English.
- Ought to be 18 years of age or older
- Graduate with a minimum qualification of high faculty diploma
- Need to be bendy in rotational shifts inclusive of night shifts
PREFERRED QUALIFICATIONS
- Minimum 6+ months of touch middle/ BPO enjoy in Voice guide is a plus
