Job Responsibilities: Customer Service Associate
Salary: $20-30/Hour
Company: American Express
Location: Topeka, USA
Educational Requirements: Bachelor's Degree
You Lead the manner. We’ve got Your lower back
At American Express, we understand that with the proper backing, human beings and businesses have the power to progress in notable methods. Whether or not we’re supporting our clients’ financial self assurance to transport beforehand, taking trade to new heights, or encouraging humans to explore the arena, our colleagues are constantly redefining what’s viable — and we’re proud to returned every other each step of the manner. While you be part of #TeamAmex, you become a part of a diverse network of over 60,000 colleagues, all with a common aim to supply an notable purchaser enjoy every day.
Constructed from key internal and external servicing functions, GSG gives you remarkable client care to Card individuals, merchants, and commercial clients round the sector, whilst offering global-elegance credit score, collections, and fraud services. The company is likewise home for numerous shared services that help to electricity American specific inclusive of procurement/dealer management, actual property & place of business studies, and income operations & business enablement. GSG teams also accomplice with organizations across the company to increase techniques and execute complicated exchange projects. Every interplay is a chance to deliver the emblem to lifestyles for our customers and associates and help build on Amex’s popularity for believe, protection, and provider.
We again our colleagues with the support they need to thrive, professionally and personally. That’s why we've Amex Flex, our organisation operating version that provides greater flexibility to colleagues at the same time as making sure we keep the crucial components of our particular in-person subculture. Relying on position and commercial enterprise needs, colleagues will both work onsite, in a hybrid version (mixture of in-workplace and virtual days) or fully without a doubt.
Job Description:
- Eye For detail acknowledges information Gaps & Researches To reply provide of employment with American specific is conditioned upon the successful of completion of a historical past verification check, difficulty to relevant laws and regulations.
- Capability To recognise & respond To All client Queries (via Chat) With instantaneous resolution (actual Time) To make sure customer satisfaction.
- Supply To The employees, purchaser And Shareholder Metrics As according to goals.
- Adherence To quality And Compliance recommendations
- Communicates efficaciously, Oral in addition to Written capacity to understand tone and temper of patron through written and voice communication.
- Adaptable & patron Centric technique To conditions To deliver advanced service Personalization/ Empathy In conversation
- Cause of the function: Availity to cope with 2-three conversations concurrently
- Ability To realize & respond To All consumer Queries (through Chat) With instant decision (real Time) To make certain client delight.
- Change management potential proven ability To work efficaciously inside A team environment.
- Ability To Take impartial decision & Meet Stringent time limits
Qualification:
- Educational heritage: Graduate
- Purposeful skills/abilities: sturdy Interpersonal, verbal exchange & Writing abilities observed with the aid of brief Comprehension & clear Articulation
- Typing velocity (25- 35 words/Minute)
- Brief Navigation ability, web Savvy, simple Troubleshooting know-how Multitasking: capacity To Toggle among displays/equipment
