Job Responsibilities: Customer Service Associate
Salary: $20-30/Hour
Company: Amazon
Location: Salem, USA
Educational Requirements: Bachelor's Degree
DESCRIPTION
**USA Nationals best**
Our Amazon contact centers paintings towards an unmarried goal: to deliver the fine feasible help revel into our clients. To try this, our CS Operations groups are empowered and expected to think like owners. We remedy problems the first time in order that customers have an effortless experience on every occasion.
Constructing on Amazon’s global challenge of being the Earth’s most patron-centric organisation’, the customer service crew began operations in August 2005 and has grown gradually in length and scope considering that then. Our team contributors are empowered to suppose like proprietors and remedy customer issues thru cellphone, email or stay chat. We perform in a fast-paced, dynamic environment and make an impact to hundreds of thousands of clients across the globe. Our relentless recognition on method enhancements has helped us continuously evolve and extend our focus into new enterprise domains.
Key task duties
Verbal exchange capabilities:
- Right English degree
- Notable communication abilities in (written and verbal)
- Capability to talk efficaciously and truly with all clients
- Suitable comprehension competencies – capability to clearly recognize and kingdom the problems customers present
- Potential to concentrate – comply with customers issues without distraction to decision
- Proper composition talents – potential to compose a grammatically accurate, concise, and accurate written reaction
- Capability to work independently and within a team
Pc information/talents:
- Capability to apply a laptop pc system
- Familiarity with home windows operating device, microsoft outlook, microsoft word and internet explorer
- Brilliant typing abilties
- Demonstrates know-how of the net
- Demonstrates an ability to efficaciously navigate websites
- Demonstrates a great know-how of outlook programs
- Capacity to efficaciously adapt to changes within the paintings surroundings
Customer awareness:
- Remarkable customer support competencies, inclusive of keeping attention on the patron issue in a quick-paced surroundings
- Capability to empathize with and prioritize client desires
- Demonstrates interpersonal skills with a diverse client base
- Demonstrates struggle resolution, negotiation, and de-escalation abilties
- Demonstrates possession to remedy challenging customer problems, escalating whilst important
- Potential to decide consumer desires and offer suitable answers
- Preserve everyday and reliable attendance, such as the daily time table as assigned
- Bendy with the operating schedule; may be predicted to paintings weekends, vacations and activities
- Capability to paintings overtime as required via business - as much as 60 hours per week, most customarily going on inside the weeks surrounding the peak season.
Hassle-fixing abilities:
- Powerful hassle fixing competencies along with decision making, time control and immediate prioritization of duties as assigned
- Potential to technique problems logically and rationally
- Motion oriented and self-disciplined
- Prepared and element-oriented
- Potential to fast and successfully prioritize paintings time in diverse departments to fulfill commercial enterprise need
- Capacity to preserve composure in pretty escalated situations
- Certified candidates could be cozy in a multi-tasking, excessive-electricity environment. They'll be innovative and analytical hassle solvers with a ardour for wonderful customer service
FUNDAMENTAL QUALIFICATIONS
- Ought to have at least B1 skillability in written and spoken English.
- Ought to be 18 years of age or older
- Graduate with a minimal qualification of high school diploma
- Ought to be flexible in rotational shifts such as night time shifts
FAVORED QUALIFICATIONS
- Minimal 6+ months of contact middle/ BPO experience in Voice guide is a plus
