Job Responsibilities: Customer Service Representative
Salary : $22/Hour
Company: Aetna
Location: Oklahoma City, USA
Educational requirements: Graduate
Job Description
Carry your coronary heart to work at CVS health! Our client Care department of CVS fitness’s Pharmacy gain manager commercial enterprise is hiring 100s of purchaser Care Representatives to your vicinity!
Are you inquisitive about a bendy work time table and live within the kingdom of Tennessee? An opportunity wherein you may balance priorities in and outdoor of work whilst being devoted to delivering coronary heart driven provider to our tens of millions of plan participants? If so, consider this function at CVS health, a Fortune four corporation. We are currently hiring consumer Care aid groups for the pharmacy advantage supervisor (PBM) department of CVS fitness.
In this position, you will be supporting participants with their pharmacy benefit plans. You may take inbound calls and solution questions concerning prescription coverage, medicine coverage and mail order prescriptions so that our participants higher understand their insurance and alternatives. Thru your capabilities and understanding, you will offer the solutions had to help simplify their fitness care experience. You may have the possibility to study extra about health care, whilst expanding your very own studies, and establishing doors to additional possibilities within CVS!
This function is fully far off WFH. You need to meet WFH criteria which includes maintaining your personal net with permitted velocity necessities, secure workspace free from distractions, and a digital office inspection. Adherence to HIPAA and governmental compliance are required in this role.
We have a complete schooling application to make certain your fulfillment on the crew. This consists of 6 weeks of virtual training. Schooling is created to assist you to experience arms on mastering whilst also interacting with running shoes, self-paced modules, and leadership engagement from day 1!
Agenda options are designed to create a flexible work agenda for the ones balancing priorities in and out of doors of labor. We are presently offering complete time schedules starting from 30-40 hours consistent with week. Days off and hours may also vary, although you may have a fixed time table. Site hours are 7am-11pm CST, 7 days every week.
We offer a comprehensive blessings bundle which incorporates clinical, dental, imaginative and prescient coverage in addition to a wide variety of supplemental advantages and cut price programs along with training reimbursement. We offer a entire time without work bundle for complete time colleagues along with employer paid holidays, PTO, and Floating vacations. Gain and PTO eligibility begins the month following your begin day to ensure colleagues are receiving blessings earlier than ever!
Our Care colleagues have opportunities to develop in and outdoor of our enterprise unit with possibilities for advancement from a REP I to a REP II and III. There are paths to progression through our profession Mapping guide. We want to see you excel!
As we personnel our commercial enterprise in a strategic and dynamic way, it may require us to modify scheduled working hours to fulfill the variability of name quantity. There may be durations of height volume wherein we ask for an boom for your wellknown hours worked thru beyond regular time. Similarly, there are times where call volumes fall, and we may also ask colleagues to lessen scheduled hours. Any asked increase or decrease to hours will be communicated with advance word to a colleague and with out effect to benefit eligibility. At CVS health, we usually are trying to find to preserve the colleague on the heart of what we do whilst meeting enterprise demands.
Required qualifications
- 1 year enjoy interacting with clients (i.E. Call center, retail, customer service surroundings, hospitality enterprise, army enjoy)
- Laptop proficiency in windows-based totally packages
- Should live inside one hundred twenty miles of Nashville
Preferred qualifications
- Capability to trouble remedy in a tremendous, efficient manner
- Relaxed referring to customers in a patient, beneficial way that demonstrates a genuine difficulty for improving the consumer fine of lifestyles
- Reliability and compliance with scheduling requirements
- Capacity to show off patience and empathy and specific warranty and confidence
- Robust customer service capabilities, including courteous smartphone etiquette and professionalism
- Sturdy oral, interpersonal and communique abilities
Training
- Excessive faculty diploma or equivalent revel in desired
Enterprise review
Convey your coronary heart to CVS health every one of us at CVS fitness shares a unmarried, clear cause: Bringing our heart to every second of your fitness. This purpose courses our commitment to supply improved human-centric health take care of a rapidly changing international. Anchored in our emblem — with heart at its middle — our reason sends a non-public message that how we supply our offerings is just as essential as what we supply. Our heart At paintings Behaviors™ aid this cause. We want each person who works at CVS health to experience empowered by means of the role they play in transforming our way of life and accelerating our capacity to innovate and supply solutions to make health care more non-public, convenient and affordable. We strive to promote and preserve a subculture of range, inclusion and belonging every day. CVS fitness is an affirmative movement corporation, and is an equal opportunity business enterprise, as are the doctor-owned agencies for which CVS fitness offers control offerings. We do no longer discriminate in recruiting, hiring, promoting, or some other personnel action based totally on race, ethnicity, coloration, countrywide foundation, sex/gender, sexual orientation, gender identification or expression, religion, age, incapacity, protected veteran fame, or any other feature blanketed via applicable federal, kingdom, or nearby regulation. We proudly support and inspire humans with military revel in (lively, veterans, reservists and countrywide shield) as well as army spouses to use for CVS health task possibilities.
Top 10 Tips for Interview
- Keep your mind and body, relax.
- Never try to give a long answer to an interview question. Keep your answer short and effective.
- If you don't know the answer of any question, do not try to mislead the interviewer because he knows everything. Here your answer should be just some simple words "Sorry Sir/Ma'am, I do not know the answer".
- Your dress should be formal. Formal dress always leaves a good impact on the interviewer.
- Take the permission from the interviewer before going inside the interview room by saying "May I come in Sir/Madam?”.
- Do not shake your leg and hand again and again.
- Your clothes should be neat and clean.
- If the interviewer asks the question in English/Hindi, you should give the answer in the same language. If you are not comfortable in that language, you should ask your interviewer "I am not comfortable in English/Hindi. Sir, Can I give the answer in 'your comfortable language'". Do not try to give the answer in which language you are not comfortable because in this situation. You would not be able to give your 100% in that language.
- How much time you will stay in the interview room, do not be out of focus. Your focus should be on the interviewer. Do not miss any single word out of what he would be asking. Because if you do so, you will need to listen to that question again. And trust me guys. This is very bad impact. So try to understand and listen to the question properly at once.
- Before leaving the room. You should say 'Thank you to your interviewer'
What is remote job?
When a company hires an employee and asks him to work from his home then this working process is called a remote job. The employee is connected with the company remotely. All the work is given and done by employee online. So employee does not need to go to the office to do the work.
Why remote jobs
As we all know that the situation for the last 3 years, is not good because of covid-19. Nobody wants to go out for work. That is the big reason. All job seekers want remote jobs and their family is also stopping them to go out to do a job Because they want to keep their family members safe from covid.
Types of Remote Jobs
There are mainly two types of remote jobs.
1. Telephonic
2. Systematic
A, All the employees come in the telephonic category work on the phone. Mostly two jobs come in this category.
- Customer Support Jobs
- Advisor Jobs
B, All the employees who work on a system (Desktop, Laptop) come in the Systematic category. There are many jobs that come in the category.
- Data Entry Job
- Designer job
- developer job
- Content Writer job
- Video editor job, etc.
Educational Qualification:
Candidates Who Have Passed Graduate or its Equivalent from a Recognized Board or University Are Eligible For this recruitment
Kindly check the Official Notification for more qualification details Notification Link Is Given Below
Document Required:
Required Documents for This recruitment: Candidate should have this Document Before Apply Online Candidates Are Suggested To Read the Official Notification Before Applying
- Document – Qualifications certificate with mark sheets
- Passport size Photographs
- Signature
How to apply:
- All the eligible candidates can apply for This Job as mentioned below
- Read official notification carefully From the Official Website
- Read Notification Carefully Before Apply
- Fill The Application Form (Link Is Given Below)
- Attach Required Document and Passport Size Photo with Signature
- Then Submit Done.
