Job Responsibilities: Customer Service Representative
Salary: $18/Hour
Company: Aetna
Location: Los Angeles, USA
Educational Requirements: Bachelor's Degree
Job Description
Customer service consultant
Carry your heart to paintings at CVS fitness! Our customer Care department of CVS fitness’s Pharmacy benefit manager commercial enterprise is hiring 100s of customer Care Representatives on your location!
Are you interested by a bendy work schedule and live inside 75 miles of San Antonio? An opportunity wherein you can balance priorities in and outside of labor even as being committed to delivering coronary heart driven service to our millions of plan members? If so, don't forget this position at CVS fitness, a Fortune four enterprise. We are currently hiring customer Care guide groups for the pharmacy gain supervisor (PBM) department of CVS health.
On this position, you may be helping participants with their pharmacy advantage plans. You will take inbound calls and answer questions concerning prescription insurance, remedy insurance and mail order prescriptions so that our individuals better recognize their coverage and alternatives. Thru your capabilities and expertise, you may offer the answers had to assist simplify their fitness care experience. You may have the opportunity to analyze greater about fitness care, while expanding your personal studies, and opening doors to extra possibilities inside CVS!
We provide earn a living from home flexibility if you meet the standards. Do business from home standards includes however isn't always limited to maintaining your own net with accredited speed necessities, comfy workspace unfastened from distractions, and a hit of completion of the education program. Adherence to HIPAA and governmental compliance are required in this function.
We have a complete training program to ensure your success at the team. This consists of onsite training of up to six weeks. Training is created to permit you to revel in hands on getting to know at the same time as also interacting with running shoes, self-paced modules, and management engagement from day 1! Schooling place can range by means of person revel in with onsite and WFH positions.
Schedule options are designed to create a bendy paintings time table for those balancing priorities in and outside of work. We are presently supplying complete time schedules ranging from 30-40 hours in line with week. Days off and hours can also range, although you'll have a hard and fast schedule. Web site hours are (alter through website)
We provide a complete blessings package which includes scientific, dental, imaginative and prescient coverage in addition to a extensive range of supplemental advantages and cut price programs consisting of lessons repayment. We provide a entire day without work package for full time colleagues along with business enterprise paid vacations, PTO, and Floating vacations. Advantage and PTO eligibility starts offevolved the month following your begin day to ensure colleagues are receiving benefits earlier than ever!
Our Care colleagues have opportunities to develop in and outdoor of our business unit with possibilities for development from a REP I to a REP II and III. There are paths to progression through our profession Mapping guide. We want to peer you excel!
As we workforce our commercial enterprise in a strategic and dynamic manner, it is able to require us to adjust scheduled working hours to meet the variety of call extent. There may be intervals of peak volume in which we ask for an growth on your trendy hours labored through beyond regular time. Equally, there are instances where call volumes fall, and we may ask colleagues to reduce scheduled hours. Any asked boom or lower to hours will be communicated with enhance observe to a colleague and without impact to gain eligibility. At CVS fitness, we always are looking for to preserve the colleague on the coronary heart of what we do when assembly commercial enterprise needs.
Required Qualifications
- Laptop talent in home windows-based packages
- Capacity to problem resolve in a positive, effective way
- Reliability and compliance with scheduling standards
Favored qualifications
- 6 months of enjoy running in a name center or healthcare-related discipline
- Healthcare certification (ex: med assistant) a plus
- Revel in offering elder care, being a number one caregiver, or volunteer work in the community
- Bilingual spanish speakme is a plus
- Capacity to trouble remedy in a wonderful, productive manner
- At ease regarding clients in a patient, helpful manner that demonstrates a true subject for enhancing the patron nice of life
- Reliability and compliance with scheduling standards
- Capacity to exhibit patience and empathy and express assurance and self assurance
- Sturdy customer support capabilities, such as courteous telephone etiquette and professionalism
- Strong oral, interpersonal and conversation competencies
- Previous earn a living from home revel in preferred however no longer required
Training
- Excessive school diploma or equivalent revel in
Commercial enterprise overview
Convey your coronary heart to CVS health every one people at CVS health shares a unmarried, clean motive: Bringing our heart to each moment of your health. This reason publications our dedication to supply improved human-centric health care for a unexpectedly converting international. Anchored in our brand — with heart at its center — our cause sends a personal message that how we deliver our services is simply as vital as what we supply. Our heart At work Behaviors™ support this cause. We want everyone who works at CVS fitness to experience empowered by means of the position they play in reworking our culture and accelerating our capacity to innovate and supply solutions to make fitness care greater personal, convenient and affordable. We try to sell and sustain a culture of diversity, inclusion and belonging every day. CVS health is an affirmative movement corporation, and is an same opportunity business enterprise, as are the health practitioner-owned companies for which CVS health presents management offerings. We do no longer discriminate in recruiting, hiring, merchandising, or another employees action based totally on race, ethnicity, coloration, national starting place, sex/gender, sexual orientation, gender identity or expression, religion, age, incapacity, included veteran reputation, or any other function included by using applicable federal, country, or neighborhood regulation. We proudly guide and inspire humans with military revel in (energetic, veterans, reservists and national guard) in addition to military spouses to apply for CVS fitness task opportunities.
Top 10 Tips for Interview
- Keep your mind and body, relax.
- Never try to give a long answer to an interview question. Keep your answer short and effective.
- If you don't know the answer of any question, do not try to mislead the interviewer because he knows everything. Here your answer should be just some simple words "Sorry Sir/Ma'am, I do not know the answer".
- Your dress should be formal. Formal dress always leaves a good impact on the interviewer.
- Take the permission from the interviewer before going inside the interview room by saying "May I come in Sir/Madam?”.
- Do not shake your leg and hand again and again.
- Your clothes should be neat and clean.
- If the interviewer asks the question in English/Hindi, you should give the answer in the same language. If you are not comfortable in that language, you should ask your interviewer "I am not comfortable in English/Hindi. Sir, Can I give the answer in 'your comfortable language'". Do not try to give the answer in which language you are not comfortable because in this situation. You would not be able to give your 100% in that language.
- How much time you will stay in the interview room, do not be out of focus. Your focus should be on the interviewer. Do not miss any single word out of what he would be asking. Because if you do so, you will need to listen to that question again. And trust me guys. This is very bad impact. So try to understand and listen to the question properly at once.
- Before leaving the room. You should say 'Thank you to your interviewer'
What is remote job?
When a company hires an employee and asks him to work from his home then this working process is called a remote job. The employee is connected with the company remotely. All the work is given and done by employee online. So employee does not need to go to the office to do the work.
Why remote jobs
As we all know that the situation for the last 3 years, is not good because of covid-19. Nobody wants to go out for work. That is the big reason. All job seekers want remote jobs and their family is also stopping them to go out to do a job Because they want to keep their family members safe from covid.
Types of Remote Jobs
There are mainly two types of remote jobs.
1. Telephonic
2. Systematic
A, All the employees come in the telephonic category work on the phone. Mostly two jobs come in this category.
- Customer Support Jobs
- Advisor Jobs
B, All the employees who work on a system (Desktop, Laptop) come in the Systematic category. There are many jobs that come in the category.
- Data Entry Job
- Designer job
- developer job
- Content Writer job
- Video editor job, etc.
