Job Responsibilities: Customer Service Representative
Salary: $20-30/Hour
Company: American Airlines
Location: Santa Fe, USA
Educational Requirements: Bachelor's Degree
Intro
Are you equipped to explore a world of opportunities, both at work and at some stage in your day off? Be a part of our American airways circle of relatives, and also you’ll tour the world, grow your understanding and end up the quality version of you. As you embark on a brand new adventure, you’ll tackle demanding situations with flexibility and grace, learning new competencies and advancing your profession at the same time as having the time of your life. Feel loose to enrich both your non-public and work existence and hop on board!
Why you'll love this process
The premium consumer services representative is an envoy of yankee airlines, presenting advanced hospitality, superb customer service, considerable ticketing and problem decision for our most precious customers in all regions protected by using the top class consumer offerings agency. Top rate customer services Representatives provide enhanced, first-rate services in a high-quality, enthusiastic, courteous and friendly manner to all clients and guests
What you'll do
Those are the essential features of the process
This listing is supposed to mirror the present day process however there can be additional essential features (and non-critical process functions) that are not referenced. Management will modify the activity or require different tasks be performed when operationally vital, looking at, of course, any legal obligations inclusive of any collective bargaining responsibilities.
- Provide top class customer service to all customers
- Sign up clients and affirm their get right of entry to to membership(s) and/or lounge(s)
- Greet customers via completing all visitor experience objects (e.G., greet customers the use of their name when viable, make sure name tag is seen, provide WIFI password, ask how you can help)
- Ebook and confirm flight reservations (e.G., the usage of the semi-computerized commercial enterprise review surroundings [SABRE], Qantas clever Keypad [QIK]) All
- Test top rate clients in for their flights (e.G., flight adjustments, rebooking, passport verification swipe)
- Reveal flights to pick out boarding times, delays, or disruptions to best accommodate consumer wishes
- Issue purchaser tickets (e.G., day of departure, reissues, destiny tickets)
- Cancel passenger reservations, as requested
- Vicinity customers on precedence lists (e.G., enhancements, standby)
- Offer timely resolution of customers’ travel troubles
- Contact the following stage of customer service help (i.E., top rate offerings CSCs or CSMs) to deal with unresolved purchaser troubles, as wished
- Document purchaser problems in the passenger name document (PNR)
- Carry out club enrollment or sales sports (e.G., Admiral’s membership, credit score card memberships)
- Coordinate all offerings supplied to elite repute clients (e.G., Concierge Key program and 5 star carrier)
- Assist elite repute customers (e.G., Concierge Key, five star individuals) as they move at some point of terminals
- Assist customers with their bags, as wanted
- Monitor or hold the appearance of the lounges or clubs (e.G., via behavior of walk-throughs)
- Speak with business partners to make certain meals and drinks are furnished to club and/or front room customers always
- Oversee the activities of enterprise partners providing services (e.G., catering, sanitation) to the membership(s) and/or lounge(s)
- Assist clients with generation supplied inside the membership(s) and/or living room(s)
- Reserve conference rooms (e.G., 1 hour) for same-day tour requests
- Coordinate services for any conferences taking place in convention rooms (e.G., meals for the conferences)
- Complete open or near methods for membership(s) and/or living room(s)
- Deal with escalated consumer problems or issues
- Conduct liquor stock audit with beverage business accomplice (at a few airports)
- Monitor KeyStar machine to set up suitable offerings for customers (e.G., authorities officials, OneWorld, Concierge Key, FiveStar) (at some airports)
- Document to place on time, as scheduled, and at your assigned station or place, along with obligatory additional time requirements, varying shifts, weekends, and vacations
- Entire process-applicable trainings
- Adhere to agency guidelines, methods, and performance standards
- Put on uniforms as required by way of agency coverage
- Adhere to authorities regulations (e.G., DOT, FAA, TSA)
- Use multiple inner assets/systems, together with at some point of customer interactions
*affordable resorts may be made for qualifying people with disabilities.
All you'll want for fulfillment
Minimum qualifications- education & previous job experience
- High faculty diploma or GED
- Need to be able to examine, write, fluently speak and recognize the English language
- Bilingual language skills required in a few locations
- Should fulfill FAA crook historical past tests to qualify for unescorted get right of entry to privileges to airport safety identification show regions (SIDA), if relevant
- Must be able to comfy suitable airport authority and/or US Customs security badges, if relevant
- Actively demonstrate incredible customer support and consumer engagement in an environment of hospitality
- Capacity to work under stress, manage a multitude of projects concurrently at the same time as paying near attention to element and customer service
- Tremendous salesmanship talents/interpersonal abilities with potential to engage effectively with all levels of management and public touch
- Service-orientated and self-stimulated with a high level of professionalism
- Able to attend training instructions in Dallas/fortress well worth, Texas
- Prior consumer hospitality experience strongly favored
- Keep a properly-groomed and expert look
- Super communique abilities
- Earlier tour industry experience desired
- Pc experience preferred
- Robust organizational and administrative competencies required
- Potential to work abnormal and/or prolonged hours, which includes weekends and vacations
- Must file to paintings on a ordinary and well timed foundation
What you will get
Experience free to take advantage of all that American airways has to offer:
- Tour Perks: prepared to explore the world? You, your own family and your friends can reach 365 locations on more than 6,800 day by day flights across our worldwide network.
- Fitness benefits: On day one, you’ll have get right of entry to in your fitness, dental, prescription and vision advantages that will help you stay nicely. And that’s just the start, we also provide virtual health practitioner visits, flexible spending accounts and more.
- Well-being packages: We want you to be the exceptional model of your self – that’s why our health packages provide you with all the proper equipment, sources and aid you want.
- 401(ok) program: available upon hire and, relying at the workgroup, employer contributions on your 401(ok) program are to be had after 12 months.
- Extra blessings: other splendid advantages consist of our worker assistance program, puppy insurance and discounts on lodges, cars, cruises and greater
Feel unfastened to be yourself at American
From the group individuals we rent to the clients we serve, inclusion and diversity are the foundation of the dynamic personnel at American airlines. Our 20+ employee enterprise resource agencies are centered on connecting our crew contributors to our clients, providers, communities and shareholders, helping team participants reach their full potential and developing an inclusive work environment to fulfill and exceed the needs of our various international.
Are you ready to experience a high-quality experience of satisfaction and delight as you do your component to keep the largest airline inside the international walking smoothly as we take care of humans on life’s adventure? Feel unfastened to be your self at American.
