Job Responsibilities: Customer Service Representative
Salary: $20-30/Hour
Company: American Express
Location: Salt Lake City, USA
Educational Requirements: Bachelor's Degree
You Lead the manner. We’ve were given Your again.
With the right backing, people and agencies have the energy to development in outstanding ways. Whilst you be a part of crew Amex, you emerge as a part of a worldwide and various network of affiliates with an unwavering dedication to lower back our clients, groups and each different. Here, you’ll examine and develop as we help you create a profession journey that’s unique and significant to you with benefits, applications, and versatility that guide you for my part and professionally.
At American specific, you’ll be recognized on your contributions, management, and effect—each colleague has the opportunity to proportion in the corporation’s success. Collectively, we’ll win as a team, striving to uphold our employer values and effective backing promise to offer the sector’s first-class customer experience every day. And we’ll do it with the maximum integrity, and in an surroundings where anyone is seen, heard and feels like they belong.
Role & responsibilities:
- Significant, worthwhile paintings executed with integrity.
- Right here’s simply some of what you’ll do in this position:
- Supply world-magnificence customer support, dealing with a high quantity of calls, whilst responding to clients inquiries and troubles in every interaction.
- Build meaningful relationships with our customers via supplying custom solutions, consultative help, and primary touch decision to barter a fantastic final results for the purchaser and American explicit.
- Decorate our clients’ enjoy via identifying opportunities to offer merchandise based on our Cardmembers’ desires.
- Meet and exceed great goals, compliance rules and productiveness objectives.
- Navigate a automatic records access machine or other applicable programs.
- Reading our customers’ spending history, trends and determining their desires to make certain a customized interplay in each connection.
- Document vital facts, which include fee details, customers change of info, alternate of deal with and travel notifications.
- Re-prioritize to adapt to the ever-converting surroundings.
- Adhering for your agenda and efficaciously dealing with clients inquiries.
Favored skills:
- Particular career adventure shaped by using your expertise and curiosity.
- Show personal excellence via remaining fine in hard conditions.
- Display a passion to serve by means of handing over outstanding provider in each interplay with our clients.
- The potential to work in a quick-paced environment: performs properly below stress and important situations, remains cool, calm and amassed at some point of bad or worrying studies.
- Sturdy interpersonal, conversation and listening competencies.
- Strong verbal and written verbal exchange abilties.
- Assertiveness to address hard conversations.
- Extremely good negotiation, influencing and resourcefulness capabilities.
- Demonstrates the ability to adapt to constant exchange to fulfill individual and enterprise wishes.
- Analytical and trouble-fixing abilities with sturdy interest to element to assume the wishes of our clients.
- Responds properly to constructive feedback from leaders and peers, the use of the comments to improve, taking ownership and duty for their movements.
Favored qualifications:
- Navigate more than one structures and virtual equipment to provider our customers.
- Self belief to work in a digital surroundings.
- Time table flexibility to work shifts: We offer provider to our clients 24 hours a day, 12 months a yr.
