Job Responsibilities: Customer Service Specialist
Salary: $20-30/Hour
Company: Amazon
Location: Harrisburg, USA
Educational Requirements: Bachelor's Degree
DESCRIPTION
Shopbop, a totally integrated Amazon subsidiary in Madison, WI, is seeking out an movement-orientated, inspired man or woman who has an obsession for customer delight and experience working with excessive-quit products. Successful applicants may be responsible for attaining express department dreams. A perfect candidate will excel in a fast-paced, multitasked, dynamic surroundings.
That is a full-time, direct lease function that will pay $19.00/hour. We're a name center open 7am-9pm CST, 7 days per week. Ought to have the flexibility to work a diffusion of shift assignments which includes nights/weekends/vacations/OT top.
Shopbop is the optimal online shopping destination for what’s new and what’s subsequent in fashion and fashion, presenting clients round the sector the great selection from each mounted and emerging designers. Working with more than 500 worldwide manufacturers, Shopbop offers clients in a hundred sixty five international locations a selective and nuanced fashion-forward assortment of equipped-to-wear and accessories with rapid, loose global shipping.
On this customer service professional, you'll be the voice of Shopbop, fielding actual-time calls in a digital, name middle environment from customers globally. An appropriate customer support professional is worrying and compassionate, enthusiastic, solutions-oriented and devoted to offering tremendous service to all our clients.
This role is a fully far off, work at home function. Candidate place regulations can also practice.
KEY TASK OBLIGATIONS
- Act as a emblem Ambassador for Shopbop, providing international-elegance carrier to all clients
- Be the primary factor of contact to clear up purchaser problems and proceedings across multiple channels in a timely manner, communicating thru electronic mail, phone, stay chat and/or social media
- Offer clients with important carrier and product facts, making sure consumer pleasure
- Exhibit sound expertise and complete expertise of the Shopbop’s full variety of services and products
- Manage purchaser inquiries and/or cases through specific channels in a well timed and professional way decisions in attention of the policies and methods in the carrier level agreement
- Ensure clear and correct data seize, be capable of offer both quantitative and qualitative insights of clients’ voices
- Make use of a ramification of software programs to remedy patron inquiries
- Work with outside transport contractors to help clients with both domestic and worldwide problems
PRIMARY QUALIFICATIONS
- 2+ years of enjoy inside a luxurious customer support-targeted surroundings, consisting of touch middle, luxury retail, or hospitality (favored)
- Super verbal and written communique talents. Able to deal with difficult conversations with a excessive stage of empathy and integrity
- Be confident to make choices with overdue returns, faulty items and compensations if essential
- Skillability in primary math with potential to compute refunds before and after reductions, and observe specified chances, tiered promotional codes, and partial discounts to orders
- Ability to work a hard and fast agenda (scheduled begin, forestall, breaks and lunches), such as nights, weekends, and vacations, with required time beyond regulation as enterprise wishes; flexibility required in the course of top instances
- The ability to work your entire shift using a computer at the same time as stationed at a table, wearing a headset, and turn on the camera when requested by using management
- This is a virtual function and calls for a domestic paintings vicinity this is loose from historical past noise in which you could hook up with the net and paintings for your deliverables
- Experience running under strain in a high-quantity surroundings at the same time as preserving requirements for productiveness, pleasant, and carrier
- The capability to meet the shopbop and amazon purchaser touch middle work from home hints and expectations which incorporates using a wired, excessive-speed net, modem or router w/ ethernet port – customer service professionals must connect directly (no satellite tv for pc internet or wireless)
- Highly proficient with laptop programs which include ms workplace and internet browsers; comfy working with computer systems and smartphones. Ability to speedy discover ways to use new web sites and apps
- High college diploma or equivalent.
PREFERRED QUALIFICATIONS
- Fluency in one of the following languages is favored: Russian, Korean, eastern, or Spanish
Amazon is committed to a diverse and inclusive place of business. Amazon is an equal possibility business enterprise and does now not discriminate on the basis of race, country wide beginning, gender, gender identity, sexual orientation, included veteran repute, disability, age, or different legally included status. For people with disabilities who would like to request an lodging, please visit https://www.Amazon.Jobs/en/incapacity/us.
Pursuant to the la truthful risk Ordinance, we can don't forget for employment certified applicants with arrest and conviction facts.
Pursuant to the San Francisco fair danger Ordinance, we will bear in mind for employment qualified candidates with arrest and conviction statistics.
People in ny town who carry out in-man or woman paintings or have interaction with the public within the course of enterprise should show proof they were completely vaccinated towards COVID or request and receive acclaim for an affordable accommodation, along with scientific or non secular lodging.
Our compensation displays the fee of labor throughout numerous US geographic markets. The bottom pay for this function tiers from $31,200/12 months in our lowest geographic marketplace up to $fifty three,600/yr in our maximum geographic marketplace. Pay is primarily based on a number of of factors which include marketplace location and can range relying on task-related information, skills, and experience. Amazon is a complete compensation organisation. Depending on the position supplied, fairness, signal-on bills, and different types of compensation may be furnished as a part of a complete reimbursement package deal, further to a full variety of scientific, economic, and/or different benefits. Candidates need to apply thru our inner or external profession website.
