Job Responsibilities: Customer Service Support
Salary: $20-30/Hour
Company: Apple
Location: Juneau, USA
Educational Requirements: Bachelor's Degree
Precis
Apple online shop crew is seeking out motivated, outgoing, carrier-minded folks that want to provide Apple customers an unheard of revel in.
Key Qualifications
- Creative problem solvers
- Relaxed running with ambiguity
- Strong comprehension talents
- Capability to hold a advantageous attitude in excessive-pressure/rapid-paced work environment
- Capacity to make sound selection with minimum supervision
- Complicated hassle-solving capacity, problem fixing capabilities
- Strong organizational competencies
- Capability to recognition and supply concise facts
- High accuracy paintings excellent
- Capacity to build purchaser engagement
- Excellent crew player
- Professional verbal and written communication capabilities
- Capability to kind in excess of 45 WPM with ninety five%+ accuracy
- Technical flair (pc literate, capable of quickly learn new packages
- Capacity to paintings in go-functional groups
- Have the flexibility of work shifts within Monday to Sunday, 8 hours in keeping with day, forty hours in step with week
Description
The customer support professional will provide cellphone or chat guide to clients who've order-reputation questions or require changes to their orders. Translate tech-communicate, billing, shipping, and eCommerce jargon into regular, understandable phrases. Leverage multiple sources of facts to stay modern on product capabilities, generation adjustments, and events that effect clients. Capacity to anticipate next steps and make certain an awesome enjoy after the decision by means of putting expectancies the purchaser won't have notion about: explaining when products will deliver, when a credit score card could be charged, whilst a go back can be acquired, and so forth.
Schooling & enjoy
- Bachelor’s diploma or equivalent experience desired
Extra requirements
*we are an equal possibility organization and fee variety at our employer. We do now not discriminate on the idea of race, faith, coloration, national foundation, gender, sexual orientation, age, marital repute, veteran reputation, or incapacity status. We will make certain that people with disabilities are supplied reasonable lodging to participate within the activity software or interview manner, to perform vital job features, and to acquire different blessings and privileges of employment. Please contact us to request lodging.
