Job Responsibilities: Customer Service Support
Salary: $20-30/Hour
Company: Apple
Location: Hartford, USA
Educational Requirements: Bachelor's Degree
Summary
Apple online keep group is searching out prompted, outgoing, service-minded those who need to provide Apple customers an extraordinary experience.
Key Qualifications
- Innovative trouble solvers
- Cozy running with ambiguity
- Sturdy comprehension skills
- Potential to hold a high quality mind-set in excessive-pressure/rapid-paced work surroundings
- Potential to make sound decision with minimal supervision
- Complicated hassle-fixing ability, hassle fixing skills
- Robust organizational competencies
- Capability to attention and supply concise facts
- Excessive accuracy work fine
- Capacity to construct purchaser engagement
- Proper crew player
- Professional verbal and written verbal exchange abilties
- Capacity to kind in excess of 45 WPM with 95%+ accuracy
- Technical flair (pc literate, capable of fast study new programs
- Potential to paintings in go-purposeful teams
- Have the flexibility of work shifts within Monday to Sunday, eight hours in line with day, forty hours in keeping with week
Description
The customer support professional will provide smartphone or chat support to customers who've order-fame questions or require changes to their orders. Translate tech-speak, billing, delivery, and eCommerce jargon into normal, understandable phrases. Leverage a couple of sources of information to live current on product features, era changes, and events that effect clients. Ability to expect next steps and ensure an extraordinary enjoy after the call with the aid of placing expectancies the customer might not have thought about: explaining whilst products will deliver, whilst a credit card will be charged, while a return may be obtained, and so on.
Training & enjoy
- Bachelor’s degree or equivalent enjoy desired
Extra necessities
Operating vicinity: earn a living from home, in Guangzhou is a should
As this is an at domestic operating function, we'd count on you:
Have a private and quiet operating space, an ergonomic chair & a desk
Appropriate community pace
Customer service running heritage is tremendously favored
Fluent Mandarin, English, Cantonese
*we're an same opportunity agency and price range at our corporation. We do now not discriminate on the basis of race, religion, shade, countrywide beginning, gender, sexual orientation, age, marital repute, veteran popularity, or incapacity reputation. We can make sure that individuals with disabilities are provided reasonable lodging to participate within the activity utility or interview procedure, to perform crucial task functions, and to get hold of different benefits and privileges of employment. Please touch us to request accommodation.
