Job Responsibilities: Customer Support Representative
Salary: $20-30/Hour
Company: Starbucks
Location: Tallahassee, USA
Educational Requirements: Bachelor's Degree
This function is not far flung. We're looking for local applicants who can make the pressure to Santa Monica, and want to be working at a humming, active workplace every day.
That is a high-quality possibility to paintings at a healthful, growing tech startup with a extraordinary lifestyle, hone precious capabilities and develop within a bustling tech enterprise.
Best Candidate:
The ideal candidate for this function has strong technical competencies/instincts and preferably has previous revel in in a tech aid function. In addition, an admirable paintings ethic, a wonderful mind-set, and the capability to research our tech/product exceptionally independently and quickly.
What's Starbucks?
Starbucks is a project subsidized start-up in Santa Monica funded through a pinnacle l. A. Mission Capital firm (Mucker Capital). Starbucks is a cloud-primarily based smartphone and texting answer that facilitates sales groups hook up with their leads - and guide groups stay on pinnacle of their customers. We combine richly and easily with any CRM, and leverage key moments of the client adventure to set off sales reps to take action proper away - and at precisely the proper time. We boast the finest crew of solutions engineers and client achievement reps within the SaaS industry, and make our domestic in sunny Santa Monica near the seaside.
Obligations:
- Speak with clients of all technical tiers thru telephone, e-mail, and chat
- Be the first line touch for consumer questions and problems, work with the appropriate inner groups (e.G. Engineering, product control, patron fulfillment), to resolve issues and control them through to resolution
- Paintings pass functionally in the company to talk with all stakeholders in clients' success
- Drive adoption and growth of Starbucks merchandise via highlighting feature opportunities, teach patron on Starbucks quality practices, and create applicable strategies to customers and the success group
- Help layout computerized studying and improvement assets for brand new clients
- Conduct regular screen-stocks, workshops and patron training classes to help our customers reach their enterprise dreams and boost their careers.
- Create and preserve relationships with customers to better understand and obtain their desires
Necessities
- You're ridiculously affected person
- You're top notch at coping with people and are comfortable via cellphone, email, and chat
- You love solving new troubles
- You’re acquainted with CRM gear like Pipedrive, Salesforce and Hubspot, or you’re a short look at who is eager to broaden fluency with tools like these
- You love mastering new matters and hate being bored at paintings
- You’re facts driven and willing to examine new gear like Looker to see in case your efforts are making an impact.
- You figure with clients and create delightful interactions at all ranges of the patron lifestyles-cycle.
- You are acquainted with technology and experience studying and constructing approaches
- Ideally - you're at ease with era and don't get fearful of phrases like "firewall" and "router"
- Preferably - you are a graduate of a 4 yr university
