Job Responsibilities: Customer Support Specialist
Salary: $20-30/Hour
Company: Amazon
Location: Columbus, USA
Educational Requirements: Bachelor's Degree
DESCRIPTION
Shopbop, a totally incorporated Amazon subsidiary in Madison, WI, is searching out an movement-oriented, influenced man or woman who has an obsession for purchaser satisfaction and revel in working with high-end products. A hit candidates might be accountable for achieving specific branch desires. A really perfect candidate will excel in a quick-paced, multitasked, dynamic surroundings.
That is a complete-time, direct rent position that pays $19.00/hour. We're a call center open 7am-9pm CST, 7 days a week. Must have the flexibility to work a ramification of shift assignments which includes nights/weekends/vacations/OT height.
Shopbop is the premiere on line buying destination for what’s new and what’s next in style and fashion, imparting clients around the world the best selection from each set up and emerging designers. Working with more than 500 worldwide manufacturers, Shopbop offers customers in a hundred sixty five countries a selective and nuanced fashion-forward collection of geared up-to-put on and accessories with fast, unfastened worldwide shipping.
In this customer service specialist, you may be the voice of Shopbop, fielding real-time calls in a virtual, call middle environment from clients globally. The appropriate customer support specialist is caring and compassionate, enthusiastic, solutions-oriented and dedicated to imparting high-quality carrier to all our clients.
This role is a completely faraway, make money working from home position. Candidate vicinity restrictions may additionally practice.
Key activity duties
- Act as a brand Ambassador for Shopbop, providing global-magnificence service to all customers
- Be the first factor of contact to remedy patron troubles and court cases throughout a couple of channels in a well timed way, communicating through e mail, smartphone, stay chat and/or social media
- Offer customers with critical carrier and product records, making sure consumer satisfaction
- Exhibit sound information and complete information of the Shopbop’s complete range of products and services
- Cope with purchaser inquiries and/or instances thru exclusive channels in a timely and expert way choices in attention of the regulations and processes in the service degree settlement
- Make certain clean and accurate data capture, be able to offer both quantitative and qualitative insights of clients’ voices
- Utilize a ramification of software applications to clear up purchaser inquiries
- Paintings with outside delivery contractors to assist customers with both home and worldwide troubles
PRIMARY QUALIFICATIONS
- 1+ years of revel in inside luxurious customer service-focused surroundings, together with touch middle, luxurious retail, or hospitality (preferred)
- High-quality verbal and written communique skills. Capable of manage difficult conversations with a excessive level of empathy and integrity
- Be assured to make selections with past due returns, defective items and compensations if important
- Skillability in fundamental math with capability to compute refunds before and after discounts, and follow distinct possibilities, tiered promotional codes, and partial reductions to orders
- Ability to work a hard and fast time table (scheduled begin, prevent, breaks and lunches), together with nights, weekends, and holidays, with required additional time as business needs; flexibility required throughout peak instances
- The ability to paintings your whole shift using a laptop even as stationed at a table, sporting a headset, and activate the digicam while requested with the aid of management
- That is a virtual function and requires a home paintings place this is unfastened from historical past noise in which you could connect with the net and work in your deliverables
- Revel in operating under strain in a high-quantity environment while maintaining requirements for productiveness, pleasant, and service
- The potential to fulfill the shopbop and amazon patron contact middle earn a living from home tips and expectations which includes the use of a stressed, high-pace internet, modem or router w/ ethernet port – customer support professionals must connect directly (no satellite internet or wi-fi)
- Extraordinarily proficient with desktop programs including ms workplace and net browsers; secure running with computer systems and smartphones. Ability to speedy learn how to use new web sites and apps
- Excessive college diploma or equal.
FAVORED QUALIFICATIONS
- Fluency in one of the following languages is desired: Russian, Korean, jap, or Spanish
Amazon is dedicated to a various and inclusive place of job. Amazon is an identical possibility company and does not discriminate on the idea of race, countrywide starting place, gender, gender identification, sexual orientation, blanketed veteran repute, disability, age, or different legally included reputation. For people with disabilities who would really like to request an accommodation, please go to https://www.Amazon.Jobs/en/disability/us.
Pursuant to the l. A. Fair danger Ordinance, we are able to do not forget for employment certified applicants with arrest and conviction records.
Pursuant to the San Francisco truthful chance Ordinance, we will take into account for employment qualified candidates with arrest and conviction records.
Employees in ny city who carry out in-individual paintings or have interaction with the public inside the direction of enterprise need to display proof they have been completely vaccinated against COVID or request and acquire acclaim for an affordable accommodation, inclusive of scientific or religious accommodation.
Our compensation displays the price of labor throughout numerous US geographic markets. The bottom pay for this position stages from $31,two hundred/yr in our lowest geographic marketplace up to $53,600/yr in our maximum geographic marketplace. Pay is primarily based on a number of factors such as market region and may vary relying on task-associated understanding, talents, and enjoy. Amazon is a complete compensation organisation. Depending on the location presented, equity, signal-on payments, and different forms of repayment may be provided as a part of a total reimbursement package, in addition to a full variety of clinical, monetary, and/or other advantages. Candidates have to follow thru our inner or outside profession site.
