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Job Responsibilities: Energy Customer Support Specialist
Salary: $20-30/Hour
Company: Tesla
Location: Boston, USA
Educational Requirements: Bachelor's Degree
What to expect
Tesla energy helps specialists take care of a selection of customer problems at the same time as handing over on international magnificence customer support. Deliver on Tesla Measures of Excellence, carry out other duties and assignments including administrative, unique projects. Help widespread call middle functions that toughen the venture to boost up the world’s transition to sustainable energy. Power support professionals are the the front line and face of the Tesla brand. They must preserve a stage of professionalism that exceeds that of our purchaser’s expectancies.
Hours: Mon-Fri 9:30a-6:00pm
What You’ll Do
- Achieve minimal expectancies on all Key performance signs, monthly and quarterly
- Offer first rate customer service this is focused on the person as well as the solution.
- Preserve and observe thru on ongoing customer worries till difficulty is resolved
- Paintings with numerous Tesla partners, which include scheduling, upkeep, method development, etc.
- Deal with tasks in a timely way
- Proactively self-educates and continues expectancies concerning schooling, courses, and procedural/policy updates
What You’ll bring
- Verified track record of super patron great and productivity expectancies
- Receptive to constructive feedback
- Thinks outdoor the box & takes initiative
- Revel in with home windows and MS workplace applications
- Super judgement in solving essential problems
- Potential to evolve in a fast pace converting environment
- Crew participant mind-set is a must
- Availability to start paid schooling three/6
Employee blessings:
- As a full time Tesla employee, you may get hold of complete blessings from day 1 for you and your dependents.
- UnitedHealthcare PPO and HSA plans
- 2 medical plan picks with $0 paycheck contribution
- Imaginative and prescient & dental plans (along with orthodontic coverage)
- Employer paid lifestyles, ad&D, short-term and long-term incapacity
- 401(k), employee stock buy Plans, and different economic advantages
- Worker help application, Paid time without work, and Paid holidays
- Back-up childcare and employee reductions
Reimbursement and blessings
Blessings
Together with aggressive pay, as a full-time Tesla employee, you're eligible for the following blessings at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan alternatives with $zero payroll deduction
- Family-building, fertility, adoption, and surrogacy advantages
- Dental (including orthodontic coverage) and imaginative and prescient plans, each have alternatives with a $zero paycheck contribution
- Organization Paid (fitness financial savings Account) HSA Contribution when enrolled in the high Deductible Aetna clinical plan with HSA
- Healthcare and based Care flexible Spending debts (FSA)
- LGBTQ+ care concierge services
- 401(k) with agency suit, worker stock purchase Plans, and other monetary blessings
- Company paid fundamental lifestyles, ad&D, short-time period and long-term disability insurance
- Worker assistance software
- Ill and vacation time (Flex time for income positions), and Paid holidays
- Again-up childcare and parenting assist assets
- Voluntary benefits to include: vital illness, clinic indemnity, twist of fate coverage, robbery & criminal services, and puppy coverage
- Weight loss and Tobacco Cessation applications
- Tesla babies application
- Commuter blessings
- Employee reductions and perks software
Expected compensation
$thirteen.68 - $ forty-three.20/hour + coins and inventory awards + blessings
Pay supplied may range relying on multiple individualized elements, which include market vicinity, job-associated information, capabilities, and revel in. The full compensation package for this role might also include different elements depending on the position offered. Info of participation in those advantage plans might be furnished if an employee gets a suggestion of employment.
Tesla is an identical possibility / Affirmative motion business enterprise committed to variety within the workplace. All qualified candidates will acquire attention for employment with out regard to race, shade, faith, intercourse, sexual orientation, age, country wide starting place, disability, protected veteran fame, gender identity or another component protected by means of applicable federal, kingdom or local laws.
Tesla is also committed to operating with and providing affordable motels to people with disabilities. Please permit your recruiter recognize if you need an accommodation at any point all through the interview method.
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