Job Summary:
We are currently seeking a Merchandise Seller to join our team. The Merchandise Seller engages Guests in magical experiences throughout the Theatre by welcoming them into the environment, while providing communication on the merchandise available, emphasizing their qualities; and highlighting all relevant offers available to supplement their purchase. In this role, you will provide an exceptional Service that will exceed the Guest's expectations by enhancing Guests visit, ensuring that it is unique and memorable and giving them the opportunity to take the magic home with them.
Responsibilities:
- Take a proactive role in maintaining Disney brand standards.
- Achieve financial and productivity goals, as agreed with the management team, through appropriate actions and use of Guest Service behaviors.
- Work proactively and positively towards individual and team goals, including sales targets, promotion goals and group incentives.
- Welcomes every guests by following our service guidelines. Perform quick, accurate and effective transactions that enhance the Guest experience and observing all relevant guest service guidelines including offering add-ons and communicating offers.
- Respond to Guests needs in an open, friendly, positive, proactive and timely manner in accordance with Guest Service Guidelines. Effectively manage queues and multiple guests at kiosks and sales locations.
- Maintain neat and organized operations both at kiosks and back of house so that product is clearly represented and available for replenishment, always ensuring accuracy.
- Maintain and participate in producing company visual standards to present an outstanding theatrical environment.
- Assist with stock deliveries, lifting boxes, and replenishment to agreed standards.
- Adhere to all DTGM policies, procedures and administrative requirements.
Qualifications:
- Excellent communication and guest service skills.
- Passion for interacting with and providing an inclusive, high quality experience for Guests from a diversity of backgrounds
- Ability to set priorities and manage time effectively and efficiently.
- Self-motivated with the ability to achieve goals.
- Ability to work collaboratively and provide timely and effective communication to achieve shared goals
- Capable of working in a fast pace ever changing environment to achieve results and handle tasks accurately under time pressure.
- Excellent organization and communication skills.
- Can communicate effectively with a diverse audience.
- Ability to occasionally lift and carry boxes weighing up to 60 lbs.
- Commitment to actively being part of and supporting a diverse and inclusive workplace.
- Attends and participates in equity, diversity & inclusion, anti-harassment, and any other anti-bias training and workshops as required.
- Models and supports the mission and values of The Walt Disney Company and Disney Theatrical Group by demonstrating inclusive behavior and maintaining a safe and professional working environment.
Preferred Qualifications:
- Retail/Service experience preferred but not essential.
- Additional responsibilities and duties will be assigned based on the needs of the business.
Additional Information:
We are recruiting for Part Time Positions.
Part-Time positions are available between 10 - 25 hours per week, with the option to be scheduled for more when and if required. Shifts are typically between 4-6 hours and there will be double shifts when there are matinees and evening performances on the same day.
Shift call times vary depending on the performance schedule but typically start 2 hours prior to start of the performance and ends approx. 1 hour after the performance ends. All staff need to be available for evenings and weekends.
We are looking for sales associates that can work weekends with availability to work the following shifts:
- Friday delivery shift (1-5 PM)
- Saturday matinee (approximately 12-5:30 PM)
- Sunday matinee (approximately 11 AM-4:15 PM)
We are prioritizing candidates that can work 2-3 of the above shifts.
We are committed to creating a diverse workforce and strongly encourage applicants of every ethnicity, belief, gender, sexual identity, disability, age and culture to apply.
Sales Associate (PT), Disney Theatrical Group
