Job Responsibilities: Senior Customer Service
Salary: $20-30/Hour
Company: Apple
Location: Tallahassee, USA
Educational Requirements: Bachelor's Degree
Precis
At Apple, we consider that hard paintings, a fun environment, creativity, and innovation gasoline the remaining consumer revel in. We believe every customer interaction is an opportunity to satisfy, engage and inspire – and that by focusing at the smallest of info, we are able to make massive impacts with our clients. Building these surroundings starts offevolved with you!
As a Senior customer service specialist, our exceptional provider technique and passion for problem-solving will create memorable reviews for our Retail customers. We're answerable for customer support recovery, as this team solves for amazing consumer conditions.
Key Qualifications
- Fluency inside the Spanish language with terrific verbal, reading, writing and comprehension abilties
- Terrific English studying comprehension and writing competencies
- Minimal of two years of touch center / customer service enjoy
- Demonstrated knowledge of Retail business techniques, rules and methods is useful
- Revel in working in a quick-paced, continuously evolving environment and fulfillment placing priorities at the same time as running independently
- Keeps composure across a diffusion of client and peer interactions
- Ardour for customer service
- Potential to pay attention and as it should be recognize complicated purchaser scenarios
- Assured and enthusiastic communication skills
- Adept at working thru ambiguous situations and flexibility and openness to searching for new tasks as assigned
- Robust analytical talents and capability to attract conclusions
- Interest to detail
- Self-motivated, progressive and works well beneath own initiative
- Professional at setting priorities and operating to goal timelines and metrics
- Sturdy teammate and creative problem solver who is creative and flexible
- Obsessed on delivering a compassionate customer support experience
- Tested super performance in prior roles
- Flexibility to paintings 7 days every week from 7am - 10pm CST with maximum vacations
Description
- As an Senior customer support team member, you may:
- Assist the Retail patron Care groups via actual time smartphone aid via inbound and outbound calls, e-mail and other gear. This function is predicted so one can provide flexible insurance for all guide teams (Frontline service and specialty help).
- Handle important patron instances and first-rate eventualities from frontline professionals.
- Develop creative solutions to complicated consumer troubles while preserving provider level expectations and goal timelines.
- Use partnerships to clear up uncommon situations, such as outreach and follow up.
- Discover rising consumer tendencies, recommend method improvements, and share remarks to decorate the purchaser revel in.
- Coordinate and work go-functionally to prevent and resolve important troubles.
Schooling & enjoy
- BA/BS desired, or five+ years customer support, equivalent revel in
