Job Responsibilities: Technical Support Advisor
Salary: $20-30/Hour
Company: Apple
Location: Juneau, USA
Educational Requirements: Bachelor's Degree
Summary
You’re a problem solver and without problems hook up with customers! You exceed their expectancies with your guidance, knowledge, and actual passion for technology. You’re enamored via the way matters operate, and feature the capacity to figure out how generation works while things move incorrect. You have got outstanding verbal and written verbal exchange abilties, in addition to the ability to effectively prioritize and manage a while. You may multitask throughout structures and programs, examine, isolate and remedy a diffusion of complicated technical problems, and comfortably navigate a technical environment. You effects interact, explaining grade by grade solutions with endurance and an approach tailored to each character consumer. You’re not simplest right here to assist fix technical issues, but also offer an outstanding patron experience. If this sounds such as you, you can be the subsequent Apple assist advisor. We’re devoted to supporting employees discover their capacity.
Key Qualifications
- Minimum 2 years professional technical troubleshooting know-how or proven technical capability
- Enjoy supporting clients thru phone, e-mail, chat, and/or in character
- Passion for customer service and ownership of the purchaser revel in together with complete issue decision
- Able to correctly tailor conversation and style to differing audiences
- Able to self control and work independently in a fast-paced, continuously converting surroundings
- Prospers on a crew where know-how is shared and comments is welcomed
- Powerful time management consisting of ability to multi-project, organize and prioritize
- Capable to analyze and hold close technical information throughout more than one gear even as speakme with clients
- IOS, phone, pill, pc or Mac experience
- Aptitude for acquiring skills in technical troubleshooting and an eagerness to research and take on new demanding situations
Description
We count on the whole thing from an guide that our customers do. As an Apple guide marketing consultant, you’ll be supporting many of our popular merchandise, from iPhones to iPads to MacBooks to computer Macs. As our clients’ first factor of contact, you’ll be the pleasant voice of Apple, imparting world-class customer service, troubleshooting, and technical assist. We’ll depend on you to concentrate to our clients and use your technical understanding, creativity, and ardour to satisfy their wishes — and remind them that behind our terrific products are excellent humans. Because we trust our person backgrounds, perspectives, and passions help us create the ideas that circulate anyone forward. We’ll educate you to be the first-class. This role comes with aggressive pay, first rate blessings, eligibility to take part in our organisation inventory plan, day off, an worker bargain, and devoted sources to aid your ongoing boom and profession development.
Extra requirements
- To be had to attend approximately five6 weeks of required training on a fixed time table that can consist of weekends bendy to paintings between the hours of seven:00 a.M. CST and 10:30 p.M. CST such as weekends and holidays, with the possibility to flex up or down hours relying upon commercial enterprise wishes
- A hit completion of a preemployment assessment and heritage test
- Successful of entirety of initial schooling
- Capable of meet minimal typing velocity of 40 wpm whilst speakme with customers
