Job Responsibilities: Technical Support Representative
Salary: $20-30/Hour
Company: Aetna
Location: Boston, USA
Educational Requirements: Bachelor's Degree
Task Description
As a Technical help consultant, you will be working in high-quality cultural surroundings, working through timely technical responses to inquiries from CVS shop personnel, pharmacy, and Minute sanatorium employees regarding fixing, diagnosing, and resolving troubles for the shops on hardware, Pharmacy, factor of Sale structures, Minute sanatorium and picture. Reporting to the supervisor of Technical aid, this role calls for a detailed know-how of problem escalation and follow-up tactics to make certain timely decision of suggested troubles. Related on line knowledge articles are used for troubleshooting; incidents are supervised in a case monitoring system.
The principle obligation of this employee is to take stay troubleshooting calls daily. This candidate need to deliver high-quality customer service in a well timed, and green manner, with a proven willpower to 1st name decision and ordinary client happiness.
Key duties:
- Record problems, complete trouble tickets, and request records in the support equipment
- Preserve know-how with accurate up to date records referring to present day guidelines, processes, and troubleshooting strategies
- Correctly manage call workload
- Provide excellent customer support through studying, diagnosing, and resolving problems and requests within provider degree agreements
- Collaborate nicely in a group environment
- The overall-time employee will paintings five days per week, and should be capable of paintings one weekend shift a week
All candidates are required to stay inside 50 miles from Smithfield and can be required to document to the workplace in the event they have a web. Electricity disruption or for commercial enterprise wishes.
There is a make money working from home option, AFTER ON-website schooling has been efficiently completed. To work at home, you need to have a quiet, non-public paintings region with a closed door. Dependent and toddler-care preparations need to be made as if you had been onsite. You ought to have a cozy internet reference to a pace of one hundred fifty mbps so that you can work from home.
If your internet or electricity receives interrupted and you are not capable of fix the connection problem in a timely manner you will want to return into the call middle to finish your shift, you will be expected to arrive now not than an hour after your connection is interrupted. You could also come into the decision center to work in case you favor to paintings onsite.
Required Qualifications
- 6 months of software programs, hardware diagnostics, and/or name center/help desk revel in
Schooling
- Excessive faculty degree or GED
Enterprise review
Deliver your coronary heart to CVS fitness every one folks at CVS health stocks a single, clear reason: Bringing our coronary heart to each moment of your fitness. This motive courses our dedication to delivering better human-centric fitness take care of a hastily changing international. Anchored in our brand — with coronary heart at its middle — our motive sends a non-public message that how we deliver our offerings is just as crucial as what we supply. Our coronary heart At work Behaviors™ guide this cause. We need everyone who works at CVS health to sense empowered by the role they play in remodeling our tradition and accelerating our ability to innovate and supply answers to make health care extra non-public, handy and low priced. We attempt to sell and maintain a way of life of diversity, inclusion and belonging each day. CVS fitness is an affirmative movement organisation, and is an same possibility agency, as are the doctor-owned groups for which CVS health provides management services. We do now not discriminate in recruiting, hiring, merchandising, or another employees motion primarily based on race, ethnicity, shade, countrywide starting place, intercourse/gender, sexual orientation, gender identity or expression, religion, age, incapacity, blanketed veteran fame, or every other characteristic included through applicable federal, nation, or local regulation. We proudly help and encourage human beings with army revel in (lively, veterans, reservists and countrywide shield) in addition to army spouses to use for CVS health activity possibilities.
